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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
670 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 84/100
Risk pressure 0 • 1 claims • 13 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,039
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
38
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73874-1 • MYRV 12024.
Jessica Lindaman
dealer or external • Sep 9, 2026, 2:22 PM
@Jeannette B
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73874-1/73874-1.pdf
Stephanie Kendziorski
processor • Sep 10, 2026, 8:13 AM
Submitted PA 2804079
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73874-1/73874-1.pdf
Stephanie Kendziorski
processor • Sep 10, 2026, 9:50 AM
@Jeannette B Dennis Plank at FR has said that the time to repair the 6 tiles is excessive (7.8 hours total, 1.3 each for 6 squares). He would like you guys to get a sublet estimate.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73874-1/73874-1.pdf
Stephanie Kendziorski
processor • Sep 21, 2026, 9:12 AM
Just a reminder on this one, do you have a sublet company coming to look at the flooring?
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73874-1/73874-1.pdf
Stephanie Kendziorski
processor • Oct 1, 2026, 9:45 AM
@Jeannette B Hey Jeannette. This one is now denied. If/when you get a sublet company out to provide an estimate, let me know and I can resubmit the PA.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73874-1/73874-1.pdf
Jeannette Britton
dealer or external • Oct 1, 2026, 9:46 AM
@Stephanie K Good morning! The sublet did come out but I have not received his estimate yet. I will reach out to him again.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73874-1/73874-1.pdf
Stephanie Kendziorski
processor • Oct 1, 2026, 9:46 AM
Ok, sounds good!
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73874-1/73874-1.pdf
Jeannette Britton
dealer or external • Oct 13, 2026, 4:08 PM
@Stephanie K Thought I would check to make sure you saw I uploaded estimate from Fibrenew. If you have any questions, let me know. Have a great day!
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73874-1/73874-1.pdf
Stephanie Kendziorski
processor • Oct 14, 2026, 7:38 AM
Submitted PA 2836795
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73874-1/73874-1.pdf
Stephanie Kendziorski
processor • Oct 14, 2026, 7:39 AM
Thanks! I had not seen it. DropBox doesn't notify me when a new file is uploaded unless I was tagged, so I missed that one.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73874-1/73874-1.pdf
Stephanie Kendziorski
processor • Oct 15, 2026, 8:29 AM
@Jeannette B Sublet approved at $350 + your .25 hours admin allowance
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73874-1/73874-1.pdf
Stephanie Kendziorski
processor • Oct 29, 2026, 3:00 PM
@Jeannette B Has the sublet work been completed? @Jeff M @Sarah C
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73874-1/73874-1.pdf
Jeannette Britton
dealer or external • Oct 29, 2026, 3:48 PM
@Stephanie K He will be here Tuesday, November 3 at about 1:00
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73874-1/73874-1.pdf
Processed summary
73874-1
MYRV 12024 • Stephanie • prime-time
Heat 15 • comments 13 • follow-ups 1 • blocker Unknown blocker
Last author dealer_or_external • Jeannette Britton
@Stephanie K He will be here Tuesday, November 3 at about 1:00
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 84/100
Risk pressure 0 • 1 claims • 13 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

73874-1
MYRV 12024 • Stephanie • prime-time
Heat 15 • comments 13 • blocker Unknown blocker
@Stephanie K He will be here Tuesday, November 3 at about 1:00
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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