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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 94/100
Risk pressure 0 • 1 claims • 11 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73814 • MYRV 12024.
Jessica Lindaman
dealer or external • Aug 17, 2026, 11:45 AM
@Brian P
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73814/73814.pdf
Stephanie Kendziorski
processor • Aug 17, 2026, 3:35 PM
Several things on this one. Can you please label the pictures to the jobs they belong with? For job 992 - I can see the scratch marks on the underside of the slide - is there any repair being made or a touch up? Tech doesn't actually state anything will be done, just that he couldn't find anything that caused it. For job 01 - this is actually 3 separate repairs. Valance, shade and the wall repair. Can you please let me know how much time you need for each? I have a feeling FR will want it separated out. Also, do you have pictures of the tag on the shade? For job 03 - I am not seeing any pictures of the guide rails on the drawers. Do you have any? I see pictures of the drawers, but nothing showing the rails. With 4 sets of guides being needed, I'd need pictures for each set. For job 04 - Can you help me understand how the valance caused this damage? One of the first pictures I can see shows the valance still partially attached to the wall. When the slide is closed, does the side of the valance that is hanging down touch the fascia/stile? For job 05 - there is a lot going on here. I suspect FR will want this separated out. Can you let me know how much time you need for the cabinet doors and the drawer faces? I know you have 2.0 hours requested but I need to split it up. Job 09 - do you have pictures of the tags?
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73814/73814.pdf
Stephanie Kendziorski
processor • Aug 21, 2026, 1:41 PM
@Jeannette B Hey, this is another one that @Brian P had. I got most of the stuff corrected that he has here on this printout - but there were a couple of things missed and I just was wondering if you could check and see if the tech took pictures for the drawer guides and a picture of the model/serial number for the awning? Those really are the only things I am missing now.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73814/73814R.pdf
Stephanie Kendziorski
processor • Aug 24, 2026, 9:36 AM
@Brian P I did not get the pictures needed, so just sending this to let you know - pictures of drawer guides and model/serial for awning are still needed.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73814/73814R.pdf
Stephanie Kendziorski
processor • Aug 26, 2026, 10:30 AM
Submitted PA 2778883
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73814/73814R.pdf
Stephanie Kendziorski
processor • Aug 26, 2026, 12:12 PM
@Brian P Job 995 - FR is requesting pictures that show the issue. I only see one picture that really shows the island, and it's not the entire thing. Are there more that maybe I am missing? The pictures are not labeled, so I'm not sure if there is a pic included that I missed because I couldn't tell it was the island. Job 2 - FR is requesting pictures that show the damage to the blind. I attached the picture showing the upper right corner with what looks like a scuff and what appears to be the lower screw not flush with the wall. Is this the only area that was affected? If so, I will just zoom in and point him there, but I wanted to be sure. Job 06 - FR is asking for pictures of the slideout heads and the entire backs of the heads. Job 09 - FR is asking for pictures that show the issue. I attached all the pics I had with the awning, but it looks like I may only have pictures of the front, so nothing to compare the height to. Am I missing something? The only thing that seems slightly off is the fabric seems like it isn't rolled in enough. Can you point me to what I should be seeing? job 1 - approved .8 Job 01 - approved .4 Job 02 - pending feedback from FR Job 3 approved .2 Job 03 - approved 1.2 job 04 -approved .5 Job 05 - approved .6 Job 07 - approved .1 Job 08 - approved 1.5 Job 992 approved .3 to use antiwick to seal slide out floor Job 993 approved .5 Job 994 approved .2 Job 996 approved .1
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73814/73814R.pdf
Stephanie Kendziorski
processor • Aug 26, 2026, 12:42 PM
Job 02 is now approved for 1.5 hours to replace countertop
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73814/73814R.pdf
Stephanie Kendziorski
processor • Aug 26, 2026, 5:36 PM
@Brian P This is the only one that showed any part of the island.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73814/WO_73814_JOB_PDI1_2026.08.14_13.49.45_30.jpg
Stephanie Kendziorski
processor • Aug 27, 2026, 8:46 AM
Job 2 is now approved for .2 to replace the shade
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73814/73814R.pdf
Jeannette Britton
dealer or external • Aug 27, 2026, 9:43 AM
@Stephanie K Good morning! I checked with Brian on this he said he uploaded the information yesterday. If you did not get them let me know.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73814/73814R.pdf
Stephanie Kendziorski
processor • Aug 27, 2026, 9:48 AM
Yep, I got it!
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73814/73814R.pdf
Stephanie Kendziorski
processor • Sep 1, 2026, 1:07 PM
@Brian P For job 06 for the slide - the "heads" are the plates on the ends of the inner tubes - that is what he is requesting a picture of - front and backs. For job 09 for the awning - I explained that the fabric was wrinkled when awning is rolled up and Dennis Plank responded that he is unsure of how the wrinkled fabric relates to misaligned awning arms. He wants pictures that can illustrate the misaligned arms. To me, it seems reasonable that if the arms are at different heights, one side of the fabric would be pulling causing it to wrinkle due to the arms being different heights, but, maybe not? Since the pictures I have are not what he wants, are you able to get two pics of both arms with a tape measure showing the difference?  Also still need pictures of the kitchen island. 
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73814/73814R.pdf
Processed summary
73814
MYRV 12024 • Stephanie • prime-time
Heat 13 • comments 11 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
Yep, I got it!
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 94/100
Risk pressure 0 • 1 claims • 11 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

73814
MYRV 12024 • Stephanie • prime-time
Heat 13 • comments 11 • blocker Unknown blocker
Yep, I got it!
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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