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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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573 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73806 • MYRV 12024.
Jessica Lindaman
dealer or external • Aug 5, 2026, 11:07 AM
@Brian P
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73806/73806.pdf
Stephanie Kendziorski
processor • Aug 5, 2026, 11:30 AM
Submitted PA 2766586
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73806/73806.pdf
Stephanie Kendziorski
processor • Aug 6, 2026, 1:05 PM
@Brian P Approved .4 - excessive labor requested, reduced to flat rate. FR said to hang on to the part in case the vendor requests it back.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73806/73806.pdf
Stephanie Kendziorski
processor • Aug 19, 2026, 11:27 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73806/73806F.pdf
Stephanie Kendziorski
processor • Aug 19, 2026, 12:30 PM
@Brian P Pigtail needs to be returned. Please let me know when you create the label in the portal so I can acknowledge that the part return has been started back in the portal.. Thanks!
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73806/73806F.pdf
Brian Parrott
dealer or external • Aug 19, 2026, 1:25 PM
I printed the label and boxed up the part
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73806/73806F.pdf
Stephanie Kendziorski
processor • Sep 9, 2026, 11:54 AM
@Brian P Could you send me the tracking number on this one? I checked with Dana at FR yesterday, and this still has not reached them, she said it was delayed. I just would like to be able to keep an eye on it.
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73806/73806F.pdf
Brian Parrott
dealer or external • Sep 9, 2026, 12:10 PM
1ZE069W19093168858
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73806/73806F.pdf
Stephanie Kendziorski
processor • Sep 15, 2026, 9:01 AM
Claim is not yet paid, part has not yet been delivered. Last update from UPS was August 24th saying it was in Elkhart, IN and on the way.
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73806/73806F.pdf
Stephanie Kendziorski
processor • Sep 25, 2026, 4:17 PM
Just letting you know Forest River has paid this, even though they never received the part. UPS shows that is has been delayed since August 24th.
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73806/73806F.pdf
Stephanie Kendziorski
processor • Sep 30, 2026, 12:46 PM
Paid $99.80 check 3230322 9/22/2026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73806/73806F.pdf
Processed summary
73806
MYRV 12024 • Stephanie • prime-time
Heat 11 • comments 11 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $99.80 check 3230322 9/22/2026
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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