iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
536 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
1
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 92/100
Risk pressure 2 • 1 claims • 3 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73782 • MYRV 12024.
Jessica Lindaman
dealer or external • Aug 26, 2026, 3:11 PM
@Jeannette B
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Open Range/73782/73782.pdf
Stephanie Kendziorski
processor • Aug 27, 2026, 8:35 AM
Submitted PA J01614476
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Open Range/73782/73782.pdf
Stephanie Kendziorski
processor • Aug 28, 2026, 10:35 AM
@Jeannette B Job 1 approved .5 Job 03 - denied - Jayco is saying they can't see a problem. I reviewed the pictures again, and I also can't tell that the door frame is loose - but I am wondering - the pictures for job 3 look more like a wall panel not properly secured, that looks like it would require removal of the door jamb. Can you clarify this? Call me if it's easier. :) Job 04 - approved .75 Job 05 - approved .5 Job 06 - approved .75 Job 07 - approved .5 job 08 - Jayco is saying that this can be cleaned off. I already responded to them once advising them that the tech does not feel that it can be cleaned off without damaging the finish on the cabinet. If he can remove the adhesive, can the finish be touched up? Jayco seems pretty steadfast that it can be repaired rather than replaced. Job 09- approved .5 job 994 - approved .75
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Open Range/73782/73782.pdf
Stephanie Kendziorski
processor • Sep 1, 2026, 1:14 PM
Let me know about jobs 3 & 8.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Open Range/73782/73782.pdf
Processed summary
73782
MYRV 12024 • Stephanie • open-range
Heat 3 • comments 3 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Stephanie Kendziorski
@Jeannette B Job 1 approved .5 Job 03 - denied - Jayco is saying they can't see a problem. I reviewed the pictures again, and I also can't tell that the door frame is loose - but I am wondering - the pictures for job 3 l
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 92/100
Risk pressure 2 • 1 claims • 3 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

73782
MYRV 12024 • Stephanie • open-range
Heat 3 • comments 3 • blocker Waiting on OEM
@Jeannette B Job 1 approved .5 Job 03 - denied - Jayco is saying they can't see a problem. I reviewed the pictures again, and I also can't tell that the door frame is loose - but I am wondering - the pictures for job 3 l
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

73782
MYRV 12024 • Stephanie • open-range
Heat 3 • comments 3 • last actor processor
@Jeannette B Job 1 approved .5 Job 03 - denied - Jayco is saying they can't see a problem. I reviewed the pictures again, and I also can't tell that the door frame is loose - but I am wondering - the pictures for job 3 l
Open claim

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Stephanie
Dealer-blocked 0 • OEM-blocked 1 • processor-blocked 0 • ready-to-close 0
Hottest claim: 73782 • MYRV 12024 • heat 3
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops