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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
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Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
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Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73721-1 • MYRV 12024.
Jessica Lindaman
dealer or external • Jul 23, 2026, 11:06 AM
@Brian Parrott
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Open Range/73721-1/73721-1.pdf
Stephanie Kendziorski
processor • Jul 23, 2026, 2:19 PM
@Brian P For line 5 - were there any other tags? The tag that has Renan on it does not look like the correct one with the model and serial number.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Open Range/73721-1/73721-1.pdf
Stephanie Kendziorski
processor • Jul 23, 2026, 2:20 PM
Submitted PA J01595228 for all lines, just need info for line 5.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Open Range/73721-1/73721-1.pdf
Brian Parrott
dealer or external • Jul 24, 2026, 12:53 PM
We are trying to find the pictures
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Open Range/73721-1/73721-1.pdf
Stephanie Kendziorski
processor • Jul 28, 2026, 3:33 PM
@Brian P Job 1 approved - .5 Job 2 approved .1 Job 3 approved 1.5 Job 5 - waiting on serial/model pic Job 7 approved .4 Job 8 approved 1.0
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Open Range/73721-1/73721-1.pdf
Stephanie Kendziorski
processor • Aug 9, 2026, 7:53 PM
Submitted PA J01595228-004 for line 5
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Open Range/73721-1/73721-1.pdf
Ashlee Olsen
processor • Aug 11, 2026, 3:37 PM
@Brian P WO 73721-1 Jayco feedback, job 5 wigenta August 10, 2026 11:48 AMPlease see attached, fill out and return along with the serial number label. I've attached the form to this folder. Thanks!
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Open Range/73721-1/73721-1.pdf
Stephanie Kendziorski
processor • Aug 17, 2026, 12:56 PM
@Brian P This form needs to be filled out for 73721-1 for the range. Please make sure to include the serial number photo. The one you sent only has the model.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Open Range/73721-1/Invision_Range_checklist_for_warranty_request_0010603801.pdf
Stephanie Kendziorski
processor • Aug 17, 2026, 12:57 PM
@Brian P Here are the times for the other jobs.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Open Range/73721-1/73721-1.pdf
Stephanie Kendziorski
processor • Aug 19, 2026, 10:05 AM
@Brian P Just a reminder on this one from my email I sent over - a picture of the serial information is being requested, even though it is on the form. I did mention that to them, and they still asked for the pic.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Open Range/73721-1/73721-1.pdf
Stephanie Kendziorski
processor • Aug 19, 2026, 10:07 AM
I have the model number, you did send that.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Open Range/73721-1/73721-1.pdf
Stephanie Kendziorski
processor • Aug 20, 2026, 7:37 AM
Job 5 is now approved for 1.0 hour to replace the same model range
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Open Range/73721-1/73721-1.pdf
Stephanie Kendziorski
processor • Oct 1, 2026, 3:37 PM
@Brian P There isn't a part billed for job 2. Did the drawer guide not get ordered/finished?
/home/openclaw/nas/Dropbox/MYRV 12024/6-Ready to Submit/Highland Ridge/73721-1/73721-1F.pdf
Stephanie Kendziorski
processor • Oct 1, 2026, 3:41 PM
@Brian P There isn't a part billed for job 2. Did the drawer guide not get ordered/finished? Job 5 - do you have a serial number from the new part?
/home/openclaw/nas/Dropbox/MYRV 12024/6-Ready to Submit/Highland Ridge/73721-1/73721-1F.pdf
Brian Parrott
dealer or external • Oct 1, 2026, 5:47 PM
I pulled the workorder. Let me get with the tech.
/home/openclaw/nas/Dropbox/MYRV 12024/6-Ready to Submit/Highland Ridge/73721-1/73721-1F.pdf
Brian Parrott
dealer or external • Oct 1, 2026, 5:52 PM
I got with the tech. He used some misc guides we had in a box. Hopefully we can still get the labor time.
/home/openclaw/nas/Dropbox/MYRV 12024/6-Ready to Submit/Highland Ridge/73721-1/73721-1F.pdf
Stephanie Kendziorski
processor • Oct 2, 2026, 10:55 AM
Ok thank you. What about the serial number off of the new stove for line 5?
/home/openclaw/nas/Dropbox/MYRV 12024/6-Ready to Submit/Highland Ridge/73721-1/73721-1F.pdf
Brian Parrott
dealer or external • Oct 2, 2026, 10:57 AM
We installed it, do we need it? I will have to pull it back out?
/home/openclaw/nas/Dropbox/MYRV 12024/6-Ready to Submit/Highland Ridge/73721-1/73721-1F.pdf
Stephanie Kendziorski
processor • Oct 2, 2026, 11:04 AM
Yes, I have to put the serial number in for the replacement part on the claim.
/home/openclaw/nas/Dropbox/MYRV 12024/6-Ready to Submit/Highland Ridge/73721-1/73721-1F.pdf
Brian Parrott
dealer or external • Oct 2, 2026, 11:22 AM
Ok, we will get it
/home/openclaw/nas/Dropbox/MYRV 12024/6-Ready to Submit/Highland Ridge/73721-1/73721-1F.pdf
Stephanie Kendziorski
processor • Oct 2, 2026, 11:47 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/6-Ready to Submit/Highland Ridge/73721-1/73721-1F.pdf
Stephanie Kendziorski
processor • Oct 16, 2026, 8:42 AM
Paid 10/12/2026 check 492990
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Open Range/73721-1/73721-1F.pdf
Processed summary
73721-1
MYRV 12024 • Stephanie • open-range
Heat 28 • comments 22 • follow-ups 1 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid 10/12/2026 check 492990
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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