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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73572 • MYRV 12024.
Stephanie Kendziorski
processor • Jun 22, 2026, 9:14 AM
@Brian P Do you have pictures of the serial number? Both the pictures just have the model number.
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73572/73572.pdf
Stephanie Kendziorski
processor • Jun 22, 2026, 9:15 AM
Draft 2717205
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73572/73572.pdf
Brian Parrott
dealer or external • Jun 22, 2026, 10:29 AM
Uploaded pic
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73572/73572.pdf
Stephanie Kendziorski
processor • Jun 22, 2026, 2:57 PM
@Brian Parrott As a resolution to this case, we are approving up to 1.0 for labor. This serves as prior authorization for the removal and replacement of the Freezer Fan Assembly: 2024017875. This pre-authorization is for informational purposes only and will not result in Lippert automatically issuing the replacement. Lippert will defer to the RV Manufacturer for next steps regarding replacement and claims filing. This product is not required to be returned for testing. Note: Your coach information will need to satisfy the conditions for Warranty credit. Mobile service fees are not covered under the Lippert warranty for this product.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73572/73572.pdf
Stephanie Kendziorski
processor • Jul 29, 2026, 2:40 PM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73572/73572F.pdf
Stephanie Kendziorski
processor • Jul 29, 2026, 4:42 PM
@Brian P Are you able to take a picture of the entire refer? FR is asking for it.
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73572/73572F.pdf
Brian Parrott
dealer or external • Jul 29, 2026, 5:21 PM
The refer has been reinstalled already. I can get a pic of the front?
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73572/73572F.pdf
Stephanie Kendziorski
processor • Jul 29, 2026, 5:28 PM
Yeah, let's try that. I am not seeing anywhere in the requirements or the auth the vendor gave that the photo is needed for payment, so I'm not even sure why they are asking for it,
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73572/73572F.pdf
Brian Parrott
dealer or external • Jul 29, 2026, 5:34 PM
Honestly the request is over the top. They have the fan pictures and the model/serial number pictures.
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73572/73572F.pdf
Stephanie Kendziorski
processor • Jul 29, 2026, 6:04 PM
Let me ask them why it is needed and where it states that before you go out and get the picture.
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73572/73572F.pdf
Brian Parrott
dealer or external • Jul 29, 2026, 6:12 PM
Ok, thank you
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73572/73572F.pdf
Stephanie Kendziorski
processor • Jul 30, 2026, 10:28 AM
Hey Brian. Dana Doerr at FR said that they are asking for the picture "in case the vendor asks for it credit processing." Do you want to grab the picture or do you want me to reply to her with something else?
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73572/73572F.pdf
Brian Parrott
dealer or external • Jul 30, 2026, 10:39 AM
I can get the picture
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73572/73572F.pdf
Stephanie Kendziorski
processor • Aug 17, 2026, 9:43 AM
Paid $582.79 check 3204105 8/4/20026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73572/73572F.pdf
Processed summary
73572
MYRV 12024 • Stephanie • prime-time
Heat 14 • comments 14 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $582.79 check 3204105 8/4/20026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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