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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 84/100
Risk pressure 0 • 1 claims • 15 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73471-1 • MYRV 12024.
Jessica Lindaman
dealer or external • Jul 23, 2026, 11:07 AM
@Jeannette Britton
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73471-1/73471-1.pdf
Stephanie Kendziorski
processor • Jul 23, 2026, 1:42 PM
Submitted PA 2753334
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73471-1/73471-1.pdf
Stephanie Kendziorski
processor • Jul 23, 2026, 2:22 PM
Approved 1.0 @Jeannette B
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73471-1/73471-1.pdf
Jeannette Britton
dealer or external • Aug 25, 2026, 11:32 AM
@Stephanie K There is going to be a lot more time than what was approved. This is what the tech wrote and he has a total of 9 hours into this job. If you need me to re-submit it let me know: I resealed the threads from the toilet ring to the top of the black tank. During the testing once the tank was full with water I noticed a loud pop noise and a bunch of water started to pour out of the underbelly. Upon inspection of the new leak, that started when I heard the pop sound is the black tank vent is not glued or properly installed to the top of the black tank. In order to fix the black tank vent we needed to remove the bathroom vanity in order to get better access to the top of black tank where we needed to remove the glue and vent connection on top of black tank. Had to cut the silicon on the top edges. Once silicon was cut we had to remove hot and cold lines to sink. Once water lines are removed we can remove the water lines for outside spray port and city water connection . Hen we can remove the sink drain and unscrew . Will need to cut off and remove the zip tie securing the tank vent under sink . Once all plumbing connections are disconnected we need to then do the same with the 12v outlet .need to completely take apart gfci box in order to pull away the vanity . Once all electrical and water connections are disconnected from vanity we can remove vanity and begin to cut a bigger access panel to give me adequate space to make the repair . Once I have a good access panel cut i need to cut off the sink vent and drain to give me space to work on cutting the hole bigger .I can then get a router or similar tool to cut away floor that is causing the vent pipe to not connect to the black tank .once a good space is made for the vent pipe to easily slide into black tank connection we can then use abs adhesive to join the vent pipe to the top of the black tank and apply pressure to it while we let the adhesive set .once pipe is glued in place we need to retest for leaks, if no leaks found we can then re install vanity in the reverse order we took it apart . Requesting 8 hours for repair
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73471-1/73471-1.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 1:38 PM
Emailed Chris Fendt at FR to get auth for additional labor
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73471-1/73471-1.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 3:23 PM
@Jeannette B Do you have any additional pictures from what the tech found after resealing the threads to support the additional labor? Forest River is asking for them.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73471-1/73471-1.pdf
Jeannette Britton
dealer or external • Aug 25, 2026, 3:32 PM
@Stephanie K I uploaded additional pictures and Chris did call Forest River. He said he spoke with our Rep. and he is authorized the additional time
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73471-1/73471-1.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 3:34 PM
Ok, thank you. I will let Chris @ FR know this. He usually asks who they talked to...was is Brandt Claire?
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73471-1/73471-1.pdf
Jeannette Britton
dealer or external • Aug 25, 2026, 3:35 PM
@Stephanie K When I asked him last week he could not remember he just told me it was our FR Rep.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73471-1/73471-1.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 3:36 PM
Ok. Thanks.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73471-1/73471-1.pdf
Stephanie Kendziorski
processor • Aug 26, 2026, 8:37 AM
@Jeannette B Chris Fendt at FR responded to my email about Chris talking with your rep at FR and said that verbal authorizations are not given over the phone. Do you have any call logs, or was FR emailed at any time regarding this? I'm going to need something to support it. Chris at FR said "sure hope you have call logs or an email chain because warranty did not authorize this."
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73471-1/73471-1.pdf
Jeannette Britton
dealer or external • Aug 27, 2026, 12:17 PM
@Stephanie K I think the lady's name was Heather. She was aware of additional information on the WO and I was instructed to notify you. Chris has received a call back from FR, when he returns he will call her back. **I may be incorrect on the name so lets wait till I get with Chris**
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73471-1/73471-1.pdf
Stephanie Kendziorski
processor • Aug 28, 2026, 10:50 AM
Any update?
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73471-1/73471-1.pdf
Jeannette Britton
dealer or external • Aug 28, 2026, 6:06 PM
@Stephanie K He tried calling back but she did not answer. He will call again on Monday
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73471-1/73471-1.pdf
Stephanie Kendziorski
processor • Sep 1, 2026, 12:54 PM
Did he try calling yesterday?
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73471-1/73471-1.pdf
Jeannette Britton
dealer or external • Sep 2, 2026, 11:52 AM
@Stephanie K So, Chris will not be in today but I have a sticky on my computer to get with him when he comes in
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73471-1/73471-1.pdf
Processed summary
73471-1
MYRV 12024 • Stephanie • prime-time
Heat 17 • comments 15 • follow-ups 1 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
Did he try calling yesterday?
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 84/100
Risk pressure 0 • 1 claims • 15 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

73471-1
MYRV 12024 • Stephanie • prime-time
Heat 17 • comments 15 • blocker Unknown blocker
Did he try calling yesterday?
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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