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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
1
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 82/100
Risk pressure 2 • 1 claims • 10 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 35 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73380 • MYRV 12024.
Stephanie Kendziorski
processor • May 26, 2026, 9:12 AM
Submitted PA 2686834
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Rpod/73380/73380.pdf
Stephanie Kendziorski
processor • May 26, 2026, 10:24 AM
@Brian P FR is asking if the TV being damaged was noted on the transport companies paperwork? Is it noted on your DAF?
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/73380/73380.pdf
Brian Parrott
dealer or external • May 26, 2026, 10:28 AM
Yes, it was noted. However it was noted on unit 36853. Units 36853 and 36854 were reversed on the daf
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/73380/73380.pdf
Stephanie Kendziorski
processor • May 27, 2026, 9:46 AM
Hey Brian. FR is stating that they would need the paperwork to see if the transport company noted it before leaving the factory lot.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/73380/73380.pdf
Brian Parrott
dealer or external • May 27, 2026, 10:31 AM
All i have is the DAF . Nothing noted from the transport company.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/73380/73380.pdf
Stephanie Kendziorski
processor • May 27, 2026, 10:32 AM
Ok, I know it was noted on the wrong unit, but can you send it over anyway?
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/73380/73380.pdf
Stephanie Kendziorski
processor • May 27, 2026, 10:33 AM
Oh, just got it in an email. Thanks!
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/73380/73380.pdf
Brian Parrott
dealer or external • May 27, 2026, 10:33 AM
I emailed both the daf
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/73380/73380.pdf
Stephanie Kendziorski
processor • May 27, 2026, 1:32 PM
@Brian P Approved .3
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/73380/73380.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 10:46 AM
Hey! Just checking in on this one, work order is more than 3 months old, and the approval is approaching 3 months. Is this work still incomplete?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/73380/73380.pdf
Processed summary
73380
MYRV 12024 • Stephanie • rpod
Heat 14 • comments 10 • follow-ups 1 • blocker Waiting on OEM
Last author processor • Stephanie Kendziorski
Hey! Just checking in on this one, work order is more than 3 months old, and the approval is approaching 3 months. Is this work still incomplete?
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 82/100
Risk pressure 2 • 1 claims • 10 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 35 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

73380
MYRV 12024 • Stephanie • rpod
Heat 14 • comments 10 • last actor processor
Hey! Just checking in on this one, work order is more than 3 months old, and the approval is approaching 3 months. Is this work still incomplete?
Open claim

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Stephanie
Dealer-blocked 0 • OEM-blocked 1 • processor-blocked 0 • ready-to-close 0
Hottest claim: 73380 • MYRV 12024 • heat 14
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