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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 87/100
Risk pressure 4 • 1 claims • 10 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73376 • MYRV 12024.
Stephanie Kendziorski
processor • Jul 8, 2026, 11:36 AM
@Brian P For job 2 - why is there a new bathroom door needed? The cause of failure just states it was misaligned and that there was some sanding done to the framing, but no reason noted as to why the door has to be replaced. Is it damaged? Too big?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73376/73376.pdf
Brian Parrott
dealer or external • Jul 8, 2026, 2:17 PM
The door is damaged at the striker area.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73376/73376.pdf
Stephanie Kendziorski
processor • Jul 8, 2026, 2:20 PM
Ok. I'll have to submit that as a different line. How much time do you need for the door replacement and how much time for the repair to the framing?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73376/73376.pdf
Brian Parrott
dealer or external • Jul 8, 2026, 2:20 PM
1.50 for the frame and .50 for the door
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73376/73376.pdf
Stephanie Kendziorski
processor • Jul 8, 2026, 2:26 PM
Submitted PA 2736037
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73376/73376.pdf
Stephanie Kendziorski
processor • Jul 8, 2026, 2:42 PM
@Brian P For line 1 and 01 - FR wants to know when this was discovered. There is nothing on the DAF regarding the skirt metal when it was delivered back in March of 2025.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73376/73376.pdf
Brian Parrott
dealer or external • Jul 8, 2026, 3:03 PM
We recently discovered. This happens out here in the heat. This is not damage.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73376/73376.pdf
Stephanie Kendziorski
processor • Jul 10, 2026, 12:26 PM
@Brian P Job 1 approved 1.25 - FR reduced to a reasonable amount Job 01 - approved 1.1 - FR reduced to a reasonable amount Job 02 - approved .75 (framing repair)- excessive labor, reduced to reasonable amount Job 02 - approved .5 to replace door
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73376/73376.pdf
Stephanie Kendziorski
processor • Aug 18, 2026, 3:04 PM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73376/73376F.pdf
Stephanie Kendziorski
processor • Aug 28, 2026, 9:22 AM
Claim 2736037 paid $643.45 check 3216615 8/26/2026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73376/73376F.pdf
Stephanie Kendziorski
processor • Sep 2, 2026, 12:04 PM
Claim 2780659 paid $95 check 3220591 9/1/2026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73376/73376F.pdf
Processed summary
73376
MYRV 12024 • Stephanie • prime-time
Heat 10 • comments 10 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Claim 2736037 paid $643.45 check 3216615 8/26/2026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 87/100
Risk pressure 4 • 1 claims • 10 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

73376
MYRV 12024 • Stephanie • prime-time
Heat 10 • comments 10 • blocker Ready to close
Claim 2736037 paid $643.45 check 3216615 8/26/2026
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

73376
MYRV 12024 • Stephanie • prime-time
Heat 10 • comments 10 • last actor processor
Claim 2736037 paid $643.45 check 3216615 8/26/2026
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Stephanie
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 73376 • MYRV 12024 • heat 10
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