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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 94/100
Risk pressure 0 • 1 claims • 16 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73302 • MYRV 12024.
Stephanie Kendziorski
processor • May 4, 2026, 9:31 AM
Submitted PA 2662654
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Rpod/73302/73302.pdf
Stephanie Kendziorski
processor • May 4, 2026, 1:27 PM
@Brian P Note from FR: hello, I am not seeing this issue noted on the DAF - is there anything behind the damage that would make the wall buldge out and cause the spider cracks? Let me know so I can get the feedback to them, thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/73302/73302.pdf
Brian Parrott
dealer or external • May 4, 2026, 2:24 PM
We can't tell without taking it apart. It was very hard to see unless you were right on top of it. It did blend in.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/73302_1/73302.pdf
Stephanie Kendziorski
processor • May 4, 2026, 2:38 PM
Ok, thanks!
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/73302_1/73302.pdf
Stephanie Kendziorski
processor • May 5, 2026, 10:23 AM
FR is questioning why the first two pictures don't show the spider cracks or the "gash" and the third picture does. I suspect it is just because of the angle of the picture or the lighting/glare, but I want to confirm with you first before I respond to her. I know you said it was really hard to see, I'm more concerned about the little gash she is talking about not being visible on those first two pictures, is it just a glare making it not able to be seen on the first two pics?
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/73302/73302.pdf
Brian Parrott
dealer or external • May 5, 2026, 10:27 AM
Yes, you are correct. It is from different angles. Unless you have the perfect angle it was difficult to see. It almost looked like it had been repaired before with the glare discoloration on the filon. However I can't really prove that unless we see something during the repair. We never saw it until the unit was washed and the sun was shining on that side. You had to be straight in front and close to it to see it.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/73302/73302.pdf
Stephanie Kendziorski
processor • May 5, 2026, 12:22 PM
@Brian P Sublet authorized, less $5 for the waste disposal. That is not covered.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/73302/73302.pdf
Stephanie Kendziorski
processor • May 20, 2026, 10:35 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/6-Ready to Submit/Rpod/73302/73302F.pdf
Stephanie Kendziorski
processor • May 28, 2026, 10:24 AM
Paid $565 check 3165606
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/73302/73302F.pdf
Stephanie Kendziorski
processor • May 28, 2026, 10:29 AM
Submitted PA 2690300 for .2 admin allowance on sublet
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/73302/73302F.pdf
Stephanie Kendziorski
processor • May 28, 2026, 12:50 PM
Submitted claim 2690300 for payment (sublet allowance only)
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/73302/73302F.pdf
Stephanie Kendziorski
processor • May 28, 2026, 12:53 PM
@Sarah C Just want to let you know there will be two claims for this one. Claim 2662654 will have the sublet at $565, and then claim 2690300 will have a .25 sublet allowance totaling $47.50.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/73302/73302F.pdf
Sarah Caffrey
dealer or external • May 29, 2026, 4:18 PM
Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/73302/73302F.pdf
Stephanie Kendziorski
processor • Jun 5, 2026, 5:48 PM
Paid $47.50 check 3168202 6/2/2026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/73302/73302F.pdf
Sarah Caffrey
dealer or external • Jun 15, 2026, 6:27 PM
@Brian P This was not on the WO so there is nothing on AR to apply it to. How would you like me to account for it?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/June 2026/Rpod/73302/Paid claim 2.pdf
Brian Parrott
dealer or external • Jun 16, 2026, 9:31 AM
This is something new Stephanie was able to get done. Can we add it as warranty overage to account for any shortages?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/June 2026/Rpod/73302/Paid claim 2.pdf
Processed summary
73302
MYRV 12024 • Stephanie • rpod
Heat 16 • comments 16 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Brian Parrott
This is something new Stephanie was able to get done. Can we add it as warranty overage to account for any shortages?
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 94/100
Risk pressure 0 • 1 claims • 16 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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