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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 84/100
Risk pressure 0 • 1 claims • 13 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73271 • MYRV 12024.
Jessica Lindaman
dealer or external • May 6, 2026, 10:49 AM
@Brian P
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Nexus/73271/73271.pdf
Stephanie Kendziorski
processor • May 6, 2026, 12:17 PM
Do you have the sublet estimate for job 15? For job 14, that one looks like it would be a chassis claim. If not, please send me the sublet estimate.
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Nexus/73271/73271.pdf
Brian Parrott
dealer or external • May 6, 2026, 12:49 PM
I will get an estimate for the stress cracks. I will send the unit to Roberts Truck Center for engine belt
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Nexus/73271/73271.pdf
Stephanie Kendziorski
processor • May 7, 2026, 12:00 PM
Thank you. Can you also provide a little more information for line 5? What is the cause of failure and the correction going to be? I can't really tell what needs to be done from the notes here. Are you just asking for time to pull the washer and inspect the water lines at this time to determine what the issue is?
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Nexus/73271/73271.pdf
Brian Parrott
dealer or external • May 7, 2026, 12:21 PM
We are not sure if there is valve issue on the coach side or the issue is within the washer. We have to pull the washer to access the water lines and valve. We need to verify the water flow to the washer or if there is an issue at a shut off valve
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Nexus/73271/73271.pdf
Stephanie Kendziorski
processor • May 7, 2026, 2:01 PM
Submitted PA 17690
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Nexus/73271/73271.pdf
Stephanie Kendziorski
processor • May 11, 2026, 10:23 AM
@Brian P Job 1 approved .2 Job 2 approved .5 Job 3 approved .3 Job 4 approved .5 Job 5 - approved 1.5 - if you need more time on this once you get started, let me know and I will email Christy. Job 6 approved 2.0 - if you need more time, let me know. Job 7 approved .5 Job 8 approved .3 Job 9 approved .3 Job 10 approved .3 Job 11 approved .5 Job 12 - added a note to claim Job 13 approved 1.0 Job 15- need sublet estimate
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Nexus/73271/73271.pdf
Stephanie Kendziorski
processor • May 12, 2026, 9:20 PM
PA 17721 created for job 15 /sublet. I was unable to edit the approved authorization for the remainder of the RO.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Nexus/73271/73271.pdf
Stephanie Kendziorski
processor • May 14, 2026, 3:06 PM
@Brian P Sublet approved $1001
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Nexus/73271/73271.pdf
Brian Parrott
dealer or external • May 14, 2026, 3:49 PM
Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Nexus/73271/73271.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 10:11 AM
@Brian P Hey, just checking in on this one. It has been approved for more than 3 months. Has this work still incomplete?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Nexus/73271/73271.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 10:11 AM
@Brian P Hey, just checking in on this one. It has been approved for more than 3 months. Is this work still incomplete?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Nexus/73271/73271.pdf
Brian Parrott
dealer or external • Aug 25, 2026, 10:52 AM
We had to reorder two parts. They sent the incorrect struts. They sent a complete vent, however it was also missing the fuse holder and fuse.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Nexus/73271/73271.pdf
Processed summary
73271
MYRV 12024 • Stephanie • nexus
Heat 19 • comments 13 • follow-ups 2 • blocker Unknown blocker
Last author dealer_or_external • Brian Parrott
We had to reorder two parts. They sent the incorrect struts. They sent a complete vent, however it was also missing the fuse holder and fuse.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 84/100
Risk pressure 0 • 1 claims • 13 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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