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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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668 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
1
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
1
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 84/100
Risk pressure 4 • 1 claims • 20 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 35
Escalation 35 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73271 • MYRV 12024.
Jessica Lindaman
dealer or external • May 6, 2026, 10:49 AM
@Brian P
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Nexus/73271/73271.pdf
Stephanie Kendziorski
processor • May 6, 2026, 12:17 PM
Do you have the sublet estimate for job 15? For job 14, that one looks like it would be a chassis claim. If not, please send me the sublet estimate.
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Nexus/73271/73271.pdf
Brian Parrott
dealer or external • May 6, 2026, 12:49 PM
I will get an estimate for the stress cracks. I will send the unit to Roberts Truck Center for engine belt
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Nexus/73271/73271.pdf
Stephanie Kendziorski
processor • May 7, 2026, 12:00 PM
Thank you. Can you also provide a little more information for line 5? What is the cause of failure and the correction going to be? I can't really tell what needs to be done from the notes here. Are you just asking for time to pull the washer and inspect the water lines at this time to determine what the issue is?
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Nexus/73271/73271.pdf
Brian Parrott
dealer or external • May 7, 2026, 12:21 PM
We are not sure if there is valve issue on the coach side or the issue is within the washer. We have to pull the washer to access the water lines and valve. We need to verify the water flow to the washer or if there is an issue at a shut off valve
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Nexus/73271/73271.pdf
Stephanie Kendziorski
processor • May 7, 2026, 2:01 PM
Submitted PA 17690
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Nexus/73271/73271.pdf
Stephanie Kendziorski
processor • May 11, 2026, 10:23 AM
@Brian P Job 1 approved .2 Job 2 approved .5 Job 3 approved .3 Job 4 approved .5 Job 5 - approved 1.5 - if you need more time on this once you get started, let me know and I will email Christy. Job 6 approved 2.0 - if you need more time, let me know. Job 7 approved .5 Job 8 approved .3 Job 9 approved .3 Job 10 approved .3 Job 11 approved .5 Job 12 - added a note to claim Job 13 approved 1.0 Job 15- need sublet estimate
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Nexus/73271/73271.pdf
Stephanie Kendziorski
processor • May 12, 2026, 9:20 PM
PA 17721 created for job 15 /sublet. I was unable to edit the approved authorization for the remainder of the RO.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Nexus/73271/73271.pdf
Stephanie Kendziorski
processor • May 14, 2026, 3:06 PM
@Brian P Sublet approved $1001
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Nexus/73271/73271.pdf
Brian Parrott
dealer or external • May 14, 2026, 3:49 PM
Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Nexus/73271/73271.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 10:11 AM
@Brian P Hey, just checking in on this one. It has been approved for more than 3 months. Has this work still incomplete?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Nexus/73271/73271.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 10:11 AM
@Brian P Hey, just checking in on this one. It has been approved for more than 3 months. Is this work still incomplete?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Nexus/73271/73271.pdf
Brian Parrott
dealer or external • Aug 25, 2026, 10:52 AM
We had to reorder two parts. They sent the incorrect struts. They sent a complete vent, however it was also missing the fuse holder and fuse.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Nexus/73271/73271.pdf
Stephanie Kendziorski
processor • Sep 30, 2026, 1:21 PM
Just touching base on this one again, have you received the correct parts now?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Nexus/73271/73271.pdf
Brian Parrott
dealer or external • Sep 30, 2026, 3:17 PM
We had to reorder a wall panel as it was not repaired properly. We are still waiting on the fan fuse and genset struts.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Nexus/73271/73271.pdf
iClaims AI
processor • Oct 20, 2026, 11:03 PM
TESTING AND LEARNING — Testing/Learning claim review: MYRV RO 73271. The packet documents PA 17690 ($1,540.50 approved) and separate PA 17721 ($1,001 for the stress-crack sublet). The earlier request for a sublet estimate has been answered: estimate 1376 and the separate approval are present. Approval is established; completed work, final billing and payment are not established by this packet. The outstanding issue in the discussion is parts/rework: incorrect genset struts, a replacement vent still missing its fuse holder/fuse, and a wall panel reordered after an unsuccessful repair. Please confirm correct-part receipt or current ETA, which wall-panel repair remains open, and actual completion dates/test results for those lines. The photos document the original defects, including stripped monitor-panel mounting holes and front-cap cracks; they do not close the later parts follow-up. For the washer, the reason for pulling it has already been explained. What is still needed is the resulting diagnosis—coach-side water supply/valve versus washer fault—and the correction/test result. The approval allows 1.5 hours initially; the monitor-wall repair allows 2.0 and living-room wall repair 1.0. Obtain any needed additional authorization before treating the larger requested times as approved. Reconcile the solar-cover references on jobs 4 and 11 so the same work is not billed twice. For the body repair, retain PA 17721 with the final itemized sublet invoice and completion evidence; the $1,001 estimate alone is not that invoice. Keep the engine-belt/chassis issue separate from the coach authorization. Confirm current authorization/filing validity given the age of the May approvals, then assemble actual labor, parts and completion evidence for submission. Learning: check replacement parts for correctness/completeness on receipt, track rework with an owner and date, and close approved work promptly instead of letting the authorization age while parts questions remain open. @Chris B @Heidi H @Tricia H
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Nexus/73271/73271.pdf
Stephanie Kendziorski
processor • Oct 29, 2026, 2:31 PM
Hey Brian, just touching base on this one again. Any update on the parts? @Sarah C @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Nexus/73271/73271.pdf
Brian Parrott
dealer or external • Oct 29, 2026, 2:39 PM
No not yet, Nexus has not responded. I know we sent it to our rep, however not much help there either. I will try again
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Nexus/73271/73271.pdf
Sarah Caffrey
dealer or external • Oct 29, 2026, 2:43 PM
@Brian P - please forward me what you've sent so far and see if I can get this moving.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Nexus/73271/73271.pdf
Brian Parrott
dealer or external • Oct 29, 2026, 2:51 PM
I just sent it to everyone this time. Lets see if I get a response with my name attached
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Nexus/73271/73271.pdf
Processed summary
73271
MYRV 12024 • Stephanie • nexus
Heat 30 • comments 20 • follow-ups 4 • blocker Waiting on processor
Last author dealer_or_external • Brian Parrott
I just sent it to everyone this time. Lets see if I get a response with my name attached
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 84/100
Risk pressure 4 • 1 claims • 20 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 35
Escalation 35 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
1
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

73271
MYRV 12024 • Stephanie • nexus
Heat 30 • comments 20 • blocker Waiting on processor
I just sent it to everyone this time. Lets see if I get a response with my name attached
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

73271
MYRV 12024 • Stephanie • nexus
Heat 30 • comments 20 • last actor dealer_or_external
I just sent it to everyone this time. Lets see if I get a response with my name attached
Open claim

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Stephanie
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 1 • ready-to-close 0
Hottest claim: 73271 • MYRV 12024 • heat 30
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