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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73243-1 • MYRV 12024.
Jessica Lindaman
dealer or external • May 14, 2026, 12:47 PM
@Jeannette B
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Rpod/73243-1/73243-1.pdf
Stephanie Kendziorski
processor • May 14, 2026, 12:58 PM
@Jeannette B Need a picture of the model/serial number on this. Also, just want to give you a heads up, flat rate for the solar controller is only .2 - this time seems a little excessive.
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Rpod/73243-1/73243-1.pdf
Jeannette Britton
dealer or external • May 14, 2026, 4:24 PM
@Stephanie K Really?? .20 I thought we got more time than that, not 1.5 worth though. What are the chances of getting a little more time than the .20 and I have given it back to the tech for the requested pictures.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Rpod/73243-1/73243-1.pdf
Stephanie Kendziorski
processor • May 15, 2026, 12:51 PM
If you want, I can try for an hour. Maybe they'll approve a half an hour instead of .2
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Rpod/73243-1/73243-1.pdf
Stephanie Kendziorski
processor • May 20, 2026, 10:53 AM
Just a reminder, still need pics of the model/serial info.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Rpod/73243-1/73243-1.pdf
Stephanie Kendziorski
processor • May 26, 2026, 10:22 AM
Just a reminder, I still need pics of the model/serial info.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Rpod/73243-1/73243-1.pdf
Jeannette Britton
dealer or external • May 26, 2026, 12:48 PM
@Stephanie K I believe the picture you requested, is now uploaded.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Rpod/73243-1/73243-1.pdf
Stephanie Kendziorski
processor • May 26, 2026, 1:24 PM
Submitted PA 2676007
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Rpod/73243-1/73243-1.pdf
Stephanie Kendziorski
processor • Jun 4, 2026, 6:53 PM
@Jeannette B FR authorized the solar controller at flat rate of .2 hours
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/73243-1/73243-1.pdf
Sarah Caffrey
dealer or external • Jun 11, 2026, 1:35 PM
@Jeannette B @Rhianna S @Kimberly M SOP form turned in 06.05.26 by JHB
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/73243-1/73243-1.pdf
Jeannette Britton
dealer or external • Jun 27, 2026, 1:49 PM
@Stephanie K I uploaded the best picture I had. I believe it's the very last one. If you zoom in you can see the rear awning arm is kicked out a bit
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/73243-1/73243-1.pdf
Jeannette Britton
dealer or external • Jun 27, 2026, 1:51 PM
@Stephanie K OMG. Disregard the last picture and this post. It was supposed to go onto WO 73592.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/73243-1/73243-1.pdf
Stephanie Kendziorski
processor • Jul 2, 2026, 10:30 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/July 2026/R-pod/73243-1/73243-1F.pdf
Stephanie Kendziorski
processor • Jul 9, 2026, 11:53 AM
Paid $129.10 check 3189044 7/7/2026
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/July 2026/R-pod/73243-1/73243-1F.pdf
Processed summary
73243-1
MYRV 12024 • Stephanie • rpod
Heat 18 • comments 14 • follow-ups 2 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $129.10 check 3189044 7/7/2026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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