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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 87/100
Risk pressure 4 • 1 claims • 16 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73187-2 • MYRV 12024.
Stephanie Kendziorski
processor • Apr 17, 2026, 11:50 AM
Submitted PA 2645675
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Forest River/73187-2/73187-2.pdf
Stephanie Kendziorski
processor • Apr 20, 2026, 9:17 AM
@Jeannette B Approved .75 - note from FR: excessive time requested. Time reduced based on photos, description and flat rate. Authorized - Replace as stated
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Forest River/73187-2/73187-2.pdf
Jeannette Britton
dealer or external • May 2, 2026, 2:22 PM
@Stephanie K I have been asked to see if there is any way we can get more time for this WO.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/73187-2/73187-2.pdf
Stephanie Kendziorski
processor • May 4, 2026, 10:28 AM
I emailed Andrea at FR to see if we can get the time increased. I CC'd you on the email.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/73187-2/73187-2.pdf
Stephanie Kendziorski
processor • May 5, 2026, 10:10 AM
Andrea said she could up it .5, to give you 1.25 hours total. Will that work?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/73187-2/73187-2.pdf
Jeannette Britton
dealer or external • May 8, 2026, 10:41 AM
@Stephanie K Good morning. It will have to work. Thank you for all you do
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/73187-2/73187-2.pdf
Stephanie Kendziorski
processor • May 8, 2026, 11:00 AM
No problem, it's what I am here for. :) I'll email her back and let her know. Thank you!
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Forest River/73187-2/73187-2.pdf
Stephanie Kendziorski
processor • May 8, 2026, 4:09 PM
@Jeannette B @Rhianna S Can you please send the invoice for the part? Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/6-Ready to Submit/Rpod/73187-2/73187-2F.pdf
Stephanie Kendziorski
processor • May 12, 2026, 9:48 AM
@Brian P
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Forest River/73187-2/73187-2F.pdf
Rhianna Szczesiul
dealer or external • May 12, 2026, 3:19 PM
Done!
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Forest River/73187-2/73187-2F.pdf
Stephanie Kendziorski
processor • May 12, 2026, 8:44 PM
@Jeannette B Part cost on invoice is $182.11, with 15% markup total is $209.43, part will be off. Labor was only approved for .75 at $142.50. Total submitted for payment is $351.93. Not sure if you can still adjust this, but just wanted to let you know. @Sarah C
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Forest River/73187-2/73187-2F.pdf
Stephanie Kendziorski
processor • May 12, 2026, 8:47 PM
Actually, this was supposed to have been updated to 1.25 hours. FR has not updated the labor yet. I'll get that straightened out, but your part is still off a bit.
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Forest River/73187-2/73187-2F.pdf
Stephanie Kendziorski
processor • May 12, 2026, 8:51 PM
Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/73187-2/73187-2F.pdf
Stephanie Kendziorski
processor • May 14, 2026, 9:59 AM
@Jeannette B Part needs to be returned. Please let me know when the label has been created.
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/73187-2/73187-2F.pdf
Jeannette Britton
dealer or external • May 14, 2026, 11:04 AM
@Stephanie K Good morning. I just uploaded the shipping label, it should be picked up today.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Forest River/73187-2/73187-2F.pdf
Stephanie Kendziorski
processor • May 28, 2026, 10:30 AM
Paid $446.93 check 3165606
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/73187-2/73187-2F.pdf
Processed summary
73187-2
MYRV 12024 • Stephanie • forest-river
Heat 18 • comments 16 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $446.93 check 3165606
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 87/100
Risk pressure 4 • 1 claims • 16 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

73187-2
MYRV 12024 • Stephanie • forest-river
Heat 18 • comments 16 • last actor processor
Paid $446.93 check 3165606
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Stephanie
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 73187-2 • MYRV 12024 • heat 18
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