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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 87/100
Risk pressure 4 • 1 claims • 10 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73167-1 • MYRV 12024.
Jessica Lindaman
dealer or external • Apr 10, 2026, 1:31 PM
@Jeannette B
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73167-1_1/73167-1.pdf
Stephanie Kendziorski
processor • Apr 10, 2026, 2:31 PM
Submitted PA 2638296
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73167-1_1/73167-1.pdf
Stephanie Kendziorski
processor • Apr 13, 2026, 8:59 AM
@Jeannette B Are there any email communications between your tech and Lippert? Forest River is asking for a case number and email chain.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73167-1_1/73167-1.pdf
Stephanie Kendziorski
processor • Apr 13, 2026, 2:30 PM
Brian emailed it over to me, I am all set on this one.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73167-1_1/73167-1.pdf
Stephanie Kendziorski
processor • Apr 14, 2026, 11:53 AM
@Jeannette B Approved for .5 - please see notes below. Authed. .50 labor. VCB .50 LCI From: EmailToCase <customerservice@lci1.com> Sent: Monday, April 13, 2026 6:38 AM To: b.parrott@myersrv.com Subject: RE: FW: Furrion AC No Power to Tstat Case #: 6688396 thread::fCoox5mudUS1d9bsAmcTOh8:: Hello Case:6688396 Vin:TB526335 I can pre-approve up to 0.5 for labor. This is pre-auth for the R&R of FACC10ESSA2-BL-AM, part number 2024042653. If a different part is requested, authorization from Lippert will be required. To order this item you may access the dealer portal at https://id.lippert.com/myLCI/s/login/ or reach out to 432-LIPPERT (432-547-7378) to reach the Appliances and Entertainment parts department. You will need your Lippert account # to place the order. To file for labor reimbursement, please submit your workorder and complete the attached documentation, and submit a picture of the complete serial number tag to dealerclaims@lci1.com. Note: Your coach information will need to satisfy the conditions for Warranty credit. Lippert does not cover mobile service fees. Lippert does not need this product back. If your OEM requires claims to be filed directly with them, please provide the above case number and this email as preauthorization for the claim. This case will be listed as "completed" until further communication has been received. It will be reopened/revisited at that time. Communication can still be sent/received regarding this case. A link to the claim form can be found below: https://lci-support-doc.s3.amazonaws.com/service_forms/ccd-0004000.pdf To ensure a swift resolution to your case, please reply directly to this email. Forwarding this email or starting a new email may cause unexpected delays in correspondence. Lippert does not pay for Mobile service or trip fees. Thank you, Thomas S. Care Center Customer Service Representative P: 432-LIPPERT F: 574-537-7161 E: customerservice@lci1.com Email chain in files
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73167-1_1/73167-1.pdf
Stephanie Kendziorski
processor • Apr 24, 2026, 2:08 PM
@Brian P @Rhianna S Hey! Can you send the invoice for the part since it is not a FR part? thanks!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Primetime/73167-1/73167-1F.pdf
Stephanie Kendziorski
processor • Apr 27, 2026, 12:00 PM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Primetime/73167-1/73167-1F.pdf
Stephanie Kendziorski
processor • Apr 28, 2026, 10:54 AM
@Brian P @Rhianna S Part return required for controller.
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73167-1/73167-1F.pdf
Brian Parrott
dealer or external • Apr 28, 2026, 2:38 PM
1Z2182179097472856
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Primetime/73167-1/73167-1F.pdf
Stephanie Kendziorski
processor • May 12, 2026, 9:34 PM
Paid $224.85 check 3156644 5/12/2026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73167-1/73167-1F.pdf
Processed summary
73167-1
MYRV 12024 • Stephanie • prime-time
Heat 14 • comments 10 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $224.85 check 3156644 5/12/2026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 87/100
Risk pressure 4 • 1 claims • 10 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

73167-1
MYRV 12024 • Stephanie • prime-time
Heat 14 • comments 10 • last actor processor
Paid $224.85 check 3156644 5/12/2026
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Stephanie
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 73167-1 • MYRV 12024 • heat 14
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