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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73148 • MYRV 12024.
Stephanie Kendziorski
processor • Apr 8, 2026, 9:40 AM
Submitted PA 2634464
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/73148/73148.pdf
Stephanie Kendziorski
processor • Apr 8, 2026, 10:28 AM
@Brian P Job 5 - approved for 2.5 hours, let me know if you need me to ask for more time or if you want to wait and see how much the tech actually takes. Note from FR below. excessive time requested. Time reduced based on photos, description and flat rate.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/73148/73148.pdf
Brian Parrott
dealer or external • Apr 8, 2026, 10:35 AM
We can wait and get more pics during the repair. We already have 1.64hrs in it.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/73148/73148.pdf
Sarah Caffrey
dealer or external • Apr 30, 2026, 1:54 PM
@Brian P This WO is on AR - is it ready for Stephanie to submit?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/73148/73148.pdf
Brian Parrott
dealer or external • Apr 30, 2026, 1:56 PM
Yes, I will get the final copy over and change the location
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/73148/73148.pdf
Stephanie Kendziorski
processor • Apr 30, 2026, 4:50 PM
@Brian P @Rhianna S I can't find an invoice for this unit with the solar panel part on it. FR is calculating the cost at $11.50. Can you send the invoice for the part so I can see what your cost was? The price you have billed is a bit more.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Rpod/73148/73148F.pdf
Stephanie Kendziorski
processor • Apr 30, 2026, 7:06 PM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Rpod/73148/73148F.pdf
Stephanie Kendziorski
processor • May 12, 2026, 9:37 PM
Paid $504.02 check 3156644 5/12/2026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/73148/73148F.pdf
Processed summary
73148
MYRV 12024 • Stephanie • rpod
Heat 10 • comments 8 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $504.02 check 3156644 5/12/2026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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