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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73132 • MYRV 12024.
Stephanie Kendziorski
processor • Mar 31, 2026, 1:55 PM
Submitted PA 2626382
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73132/73132.pdf
Stephanie Kendziorski
processor • Mar 31, 2026, 2:13 PM
@Brian P FR needs pictures of the whole toilet as well.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73132/73132.pdf
Brian Parrott
dealer or external • Mar 31, 2026, 3:11 PM
I uploaded more pics
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73132/73132.pdf
Stephanie Kendziorski
processor • Apr 2, 2026, 10:10 AM
@Brian P The vendor has asked the following questions:   When was the last time the ball seal was cleaned? Has the seal been replaced? If they press down lightly on the ball valve in the toilet, does it flex?
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73132/73132.pdf
Brian Parrott
dealer or external • Apr 2, 2026, 10:46 AM
It was cleaned but still would not hold water. We can try replacing the seal. The techs don't like disassembling toilets. Water valves are one thing but disassembly for seals is different. Also, many times the seals don't solve the issue.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73132/73132.pdf
Stephanie Kendziorski
processor • Apr 2, 2026, 11:19 AM
Ok. What about the ball valve flexing when it is pressed down? Once I get that answer, I will respond and see what they recommend.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73132/73132.pdf
Brian Parrott
dealer or external • Apr 2, 2026, 11:32 AM
Ball valve does have some flex
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73132/73132.pdf
Stephanie Kendziorski
processor • Apr 8, 2026, 11:29 AM
@Brian P Approved .5 - Excessive time requested. Time reduced based on photos, description and flat rate. authorized to replace ball seal
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73132/73132.pdf
Stephanie Kendziorski
processor • Apr 8, 2026, 9:04 PM
Per email from Brian, customer leaving town for summer. Will have another dealer do the repair.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73132/73132.pdf
Processed summary
73132
MYRV 12024 • Stephanie • unknown
Heat 9 • comments 9 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
Per email from Brian, customer leaving town for summer. Will have another dealer do the repair.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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