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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73110 • MYRV 12024.
Stephanie Kendziorski
processor • Mar 30, 2026, 11:16 AM
Submitted PA 2624369
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73110/73110.pdf
Stephanie Kendziorski
processor • Mar 30, 2026, 12:13 PM
@Brian P Approved 1.25 hours - FR stated time requested was excessive, so it was reduced.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73110/73110.pdf
Stephanie Kendziorski
processor • Apr 2, 2026, 11:14 AM
@Brian P I need pictures of the table top please.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73110/73110 JOB 3 TABLE.pdf
Brian Parrott
dealer or external • Apr 2, 2026, 11:31 AM
They are uploaded.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73110/73110 JOB 3 TABLE.pdf
Brian Parrott
dealer or external • Apr 2, 2026, 11:31 AM
Looks like a picnic table
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73110/73110 JOB 3 TABLE.pdf
Stephanie Kendziorski
processor • Apr 2, 2026, 11:49 AM
I don't know why this keeps happening, but when i first went in, the only pictures I saw were the ones sent with the original claim. I see all the additional ones now. I'm sorry!
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73110/73110 JOB 3 TABLE.pdf
Stephanie Kendziorski
processor • Apr 2, 2026, 12:04 PM
@Brian P FR denied the table top stating it is built to have a rustic and distressed look, no two table tops are the same and it is built as intended.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73110/73110 JOB 3 TABLE.pdf
Brian Parrott
dealer or external • Apr 2, 2026, 12:09 PM
Good to know. @Stephanie K
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73110/73110 JOB 3 TABLE.pdf
Brian Parrott
dealer or external • Apr 2, 2026, 12:11 PM
FR denied the table top stating it is built to have a rustic and distressed look, no two table tops are the same and it is built as intended. @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73110/73110 JOB 3 TABLE.pdf
Stephanie Kendziorski
processor • Jul 20, 2026, 2:00 PM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73110/73110F.pdf
Stephanie Kendziorski
processor • Jul 28, 2026, 1:02 PM
Paid $650.38 check 3199947 7/28/2026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73110/73110F.pdf
Stephanie Kendziorski
processor • Jul 28, 2026, 1:54 PM
Submitted PA 2757837 for missed ABS trim, quantity of 1 missed
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73110/73110F.pdf
Stephanie Kendziorski
processor • Jul 28, 2026, 2:26 PM
@Sarah C Hey there. I just wanted to let you know that I have another claim coming in for this one. I accidentally only claimed 1 of the ABS trim pieces. The second claim is for 1 additional to get you back up to the 2 used for this repair. In addition, the pricing for the skirt metal is off on this one. Cost price is $63.54 plus your 15% markup totals $73.07, the part pricing is quite a bit off.
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73110/73110F.pdf
Sarah Caffrey
dealer or external • Jul 29, 2026, 1:44 PM
Thanks for the heads up!
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73110/73110F.pdf
Stephanie Kendziorski
processor • Aug 17, 2026, 9:21 AM
Claim 2757837 paid $6.64 check 3204105 8/4/2026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73110/73110F.pdf
Processed summary
73110
MYRV 12024 • Stephanie • prime-time
Heat 17 • comments 15 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Claim 2757837 paid $6.64 check 3204105 8/4/2026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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