iClaims Intelligence

Communication Control

Communications Intelligence

Comments, blockers, customer pressure, and follow-up issues tied to live cases.

Home Claim Explorer Evidence Room Manufacturer Comparison

Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.

Dealer scorecard Active conversations Escalation risk Waiting on OEM Waiting on dealer

Dealer blocked

Claims waiting on photos, docs, or dealer replies.

OEM blocked

Claims sitting behind OEM follow-up, denials, or silence.

Processor blocked

Dealer responded, but processor-side next move is still open.

Ready to close

Commercially done claims that should get cleared out.

Operator triage

Start with blocker ownership.

Focused thread

Waiting on dealer

Claims where the latest thread still points back to missing dealer docs, pictures, or replies.

Waiting on OEM

Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.

Waiting on processor

Claims where the dealer responded but processor-side next action is still outstanding.

Ready to close

Claims that already look commercially done and should be cleared off the board.

Dealer scorecard

Rank comments by dealer performance.

Open scorecard

1. MYRV 12024 · 87/100

Risk pressure 4 • 1 claims • 21 comments

Closeout 35 • dealer response 100 • OEM friction 100 • processor 100

Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100

Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0

No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.

Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close

Claims with comments

5,758

Claim threads with processed comment intelligence attached.

Active last 7d

217

Claims with recent comment activity worth operator attention.

Escalation risk

Comment threads already signaling elevated conflict or pressure.

Ready to close

Threads that already look commercially done.

Approval discussions

2,219

Claims carrying approval-related conversation signals.

Denial / labor threads

1,685

Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73100-1 • MYRV 12024.

Jessica Lindaman

dealer or external • May 22, 2026, 11:08 AM

@Jeannette B 

/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73100-1/73100-1.pdf

Stephanie Kendziorski

processor • May 22, 2026, 11:42 AM

Jobs 1, 5, 6, 7, 8 and 9 are all part replacements only.  Submitted PA 2685011

/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73100-1/73100-1.pdf

Stephanie Kendziorski

processor • Jun 3, 2026, 1:17 PM

Hey Jeannette, here is another PDI that we talked about one day on the phone. Lots of lines without labor. I believe this is one you said you were going to have to redo. I had it in pending PAs because I had already done the PA, and some lines are approved, but I do at least need times for the lines that are without.

/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73100-1/73100-1.pdf

Stephanie Kendziorski

processor • Jun 10, 2026, 10:09 AM

@Jeannette B Job 1 - denied - I still need to know how much labor you need on this line, no response was given so FR denied it.
Job 2 - approved 1.0
Job 3 approved .4
Job 4 - noted
Job 5 - denied - this is normal and is not warranty. Owner's manuals are available online.
Job 6 - denied - still need model # on AC
Job 7 - approved, part only
Job 8 - approved, part only 
Job 9 - approved, part only 