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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
670 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 84/100
Risk pressure 6 • 1 claims • 18 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,039
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
38
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73090-2 • MYRV 12024.
Jeannette Britton
dealer or external • Sep 3, 2026, 1:59 PM
@Stephanie K Hey. The pictures are not on the correct job lines. This is the last of the completely messed up work orders. The original WO #73090-1 and we talked about me moving lines to WO73090-2. If you have questions, please let me know.
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73090-2/73090-2.pdf
Stephanie Kendziorski
processor • Sep 3, 2026, 2:53 PM
Submitted PA 2798967
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73090-2/73090-2.pdf
Stephanie Kendziorski
processor • Sep 3, 2026, 6:00 PM
@Jeannette B Job 1 approved 3.75 Job 2 approved .5 - requested time excessive, FR reduced Job 4 approved .1 Job 5 approved 1.0 to REPAIR only - use body filler, sand smooth and use overlay to cover. Repair only. Job 6 - Dennis Plank wants to know why shims are being added when there is a clearance issue. Job 8 - approved .2
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73090-2/73090-2.pdf
Jeannette Britton
dealer or external • Sep 5, 2026, 12:33 PM
@Stephanie K For job 4 some of the pictures are out of sequence. When the pantry door is opened the brown trim on the right side is completely damaged on the top and bottom. That entire piece will need to be replaced. I believe the pictures are on Job 2. Basically job 3 & 4 are combined and that's why he is requesting 4.5 hours.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-2/73090-2.pdf
Jeannette Britton
dealer or external • Sep 5, 2026, 1:33 PM
@Stephanie K Oops sorry. Job 4 would be correct - that was just a piece of trim. Job 3, I will leave and rename - pictures only since they are more of the slide fascia. For job 5, there is no way to sand and fill, the style is damaged, pealing off, on the right side of the top and bottom. For job 6 I will get with the tech on Tuesday. I am so sorry this one is messed up. It's a part of WO #73090 & 73090-1. Call me if it's too confusing.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-2/73090-2.pdf
Stephanie Kendziorski
processor • Sep 8, 2026, 4:00 PM
@Jeannette B Job 6 we talked about earlier today, but you were going to confirm that the shims are being added to kick out the bottom so the top clears. (you'll have to remind me how you worded that when we were on the phone).
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-2/73090-2.pdf
Jeannette Britton
dealer or external • Sep 8, 2026, 6:30 PM
@Stephanie K The shims would be put on jam to kick the top back so the door will close without scraping and causing additional damage
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-2/73090-2.pdf
Stephanie Kendziorski
processor • Sep 9, 2026, 9:38 AM
Job 6 is now approved for 1.0 hour. I'm still waiting for a response from FR about line 5.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73090-2/73090-2.pdf
Jeannette Britton
dealer or external • Sep 9, 2026, 9:43 AM
Good morning and thank you
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73090-2/73090-2.pdf
Jeannette Britton
dealer or external • Sep 10, 2026, 11:35 AM
@Stephanie K Any word on Job 5?
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73090-2/73090-2.pdf
Stephanie Kendziorski
processor • Sep 10, 2026, 12:13 PM
Not yet. I just emailed him again.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73090-2/73090-2.pdf
Jeannette Britton
dealer or external • Sep 10, 2026, 12:14 PM
@Stephanie K Ok. I'll hold off on ordering parts till the end of the day. Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73090-2/73090-2.pdf
Stephanie Kendziorski
processor • Sep 11, 2026, 9:34 AM
Hey Jeannette. Dennis Plank responded to my email, this is what he said. Good Morning Stephanie, Thank you for reaching out to me regarding claim #2798967 labor line 4. I tend to disagree, but I am not there to see how deep it is. The 4.50 is still very excessive for the replacement of this stile. I am updating this claim to R&R the stile for 2.00 hours. Thank you and have a great day.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73090-2/73090-2.pdf
Jeannette Britton
dealer or external • Sep 11, 2026, 9:37 AM
@Stephanie K Good morning. This is actually for Job 5 correct?
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73090-2/73090-2.pdf
Stephanie Kendziorski
processor • Sep 11, 2026, 9:39 AM
Yes, for the stile where the pantry door closes.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73090-2/73090-2.pdf
iClaims AI
processor • Oct 20, 2026, 11:26 PM
TESTING AND LEARNING — Testing/Learning claim review: MYRV RO 73090-2, PA 2798967. Use the final decisions: the September 11 manufacturer email replaces the original 1.0-hour fill/sand/overlay instruction with 2.0 hours to remove and replace the pantry stile. The sidebar confirms that the email's PA line 4 refers to RO job 5. Job 6 was subsequently approved for 1.0 hour after the shim/door-clearance explanation. Neither question remains pending. Job 1 already documents the completed electrical diagnosis and repair, restored voltage and operation, and reassembly; its full 3.75 hours was approved. Retain that narrative and diagnostic photos. Other approved hours are job 2: 0.5, job 4: 0.1 and job 8: 0.2. The thread says job 3 is a photos-only reference, so it should not become a duplicate labor line. Job 8 has an External heading on the RO despite the explicit approval; reconcile the billing allocation before submission. The remaining gap is receipt/installation and completion evidence for the fascia, stile, trim and pantry-door adjustment, followed by the final itemized claim and payment confirmation. The 4.5 hours requested for the stile is not the 2.0 hours authorized; preserve actual additional operations/time if seeking a supplement. The photos span related RO numbers and the thread acknowledges incorrect job labels, so match each image to the actual approved operation when preparing the final packet. Learning: preserve the successful replacement authorization, map manufacturer lines to RO jobs explicitly, and close the approved work without repeating resolved repair-method questions or billing the same work under both related ROs. @Chris B @Heidi H @Tricia H
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73090-2/73090-2.pdf
Stephanie Kendziorski
processor • Oct 29, 2026, 2:45 PM
@Jeannette B Hey Jeannette. Just touching base. Have the parts come in for this one? @Sarah C @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73090-2/73090-2.pdf
Sarah Caffrey
dealer or external • Oct 29, 2026, 2:48 PM
@Rhianna S @Kimberly M - It looks like we have two parts in PRO that are still "pending." Please process or comment asap. #16 & #17
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73090-2/73090-2.pdf
Processed summary
73090-2
MYRV 12024 • Stephanie • prime-time
Heat 21 • comments 18 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Sarah Caffrey
@Rhianna S @Kimberly M - It looks like we have two parts in PRO that are still "pending." Please process or comment asap. #16 & #17
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 84/100
Risk pressure 6 • 1 claims • 18 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

73090-2
MYRV 12024 • Stephanie • prime-time
Heat 21 • comments 18 • blocker Unknown blocker
@Rhianna S @Kimberly M - It looks like we have two parts in PRO that are still "pending." Please process or comment asap. #16 & #17
Open claim

Escalation risk

73090-2
MYRV 12024 • Stephanie • prime-time
Heat 21 • last author dealer_or_external • blocker Unknown blocker
@Rhianna S @Kimberly M - It looks like we have two parts in PRO that are still "pending." Please process or comment asap. #16 & #17
Open claim

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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