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Focused evidence thread

Thread evidence for 73090-1 • MYRV 12024.
Jessica Lindaman
dealer or external • May 11, 2026, 10:26 AM
@Jeannette B
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73090-1/73090-1.pdf
Stephanie Kendziorski
processor • May 11, 2026, 10:48 AM
Good morning! Can you send pictures of the model/serial number tags for the TV and the stop top cover?
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73090-1/73090-1.pdf
Stephanie Kendziorski
processor • May 11, 2026, 10:52 AM
Submitted PA 2670668 to get started with the two larger jobs, still need model/serial numbers for TV and stove.
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73090-1/73090-1.pdf
Stephanie Kendziorski
processor • May 12, 2026, 9:26 AM
@Jeannette B Job A - DEaler should have called in so that we could speak to the plant production manager and the electrical group leader to determine the likely cause. If the Dealer technician has not been able to identify the problem within 30 minutes, we recommend that they reach out to the Warranty Representative for that Forest River brand. This will help ensure that the time spent on the repair will more likely be authorized as additional direction can be given to eliminate wasted time. No way should this take nearly this amount of time. Job 3 - Need additional pictures showing this entire cabinet as well as what may have caused this stile damage. Job 4 - Need additional pictures showing what is to the left of this TV that the TV may have been in contact with that could have scratched this TV. Also need serial/model numbers. Job 5 - Need additional pictures, and pictures of the model/serial number.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73090-1/73090-1.pdf
Jeannette Britton
dealer or external • May 16, 2026, 3:07 PM
@Stephanie K I put the WO to be re-dispatched to tech for pictures of the TV & stove.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-1/73090-1.pdf
Stephanie Kendziorski
processor • May 18, 2026, 9:39 AM
Ok, there were also pictures needed for the fascia on job 3. Also, what kind of feedback do you want me to tell FR for the work on job A/1?
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-1/73090-1.pdf
Stephanie Kendziorski
processor • May 18, 2026, 9:42 AM
For the awning - it is recommended that the tech reaches out to Primetime to get further instruction on this.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-1/73090-1.pdf
Stephanie Kendziorski
processor • May 20, 2026, 10:50 AM
Just sending a reminder on this one. For job 3 need additional pictures showing entire cabinet as well as what may have caused the stile damage. For job 4 need pictures showing what is left of the TV that may have been in contact with TV to cause damage, along with model/serial info. JOb 5 need pic of model serial info, pictures of the cooktop with the glass top hinges out of the way.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-1/73090-1.pdf
Jeannette Britton
dealer or external • May 26, 2026, 10:57 AM
@Stephanie K Good morning. I just uploaded the pictures of the back of the TV and Stove.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-1/73090-1.pdf
Stephanie Kendziorski
processor • May 26, 2026, 11:49 AM
Ok, thank you. I am not seeing the other pictures that were requested though. For line 3 they wanted pictures of the entire cabinet. For the TV they wanted a picture of what was to the left that may have caused the damage. For the stove they wanted a picture of the cooktop with the hinges out of the way.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-1/73090-1.pdf
Stephanie Kendziorski
processor • May 28, 2026, 11:34 AM
@Jeannette B Hey Jeannette. This is one we talked about yesterday, so I know there is some revising that needs to happen, but Chris at FR needs some clarification on the repair for job 05. Tech mentioned the stove top glass cover is scratched, which is able to be seen in the photo. However, he also mentioned that the stove top needs to be removed and then replaced and the stove tested for leaks. Are you replacing the glass cover and the stove top, or one or the other? There are some knicks in the paint on the stove top, so can you get clarification on that as well when you starting looking into this one.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-1/73090-1.pdf
Stephanie Kendziorski
processor • May 28, 2026, 12:50 PM
@Jeannette B Hey Jeannette. This is one we talked about yesterday, so I know there is some revising that needs to happen, but Chris at FR needs some clarification on the repair for job 05. Tech mentioned the stove top glass cover is scratched, which is able to be seen in the photo. However, he also mentioned that the stove top needs to be removed and then replaced and the stove tested for leaks. Are you replacing the glass cover and the stove top, or one or the other? There are some knicks in the paint on the stove top, so can you get clarification on that as well when you starting looking into this one.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-1/73090-1.pdf
Stephanie Kendziorski
processor • Jun 10, 2026, 10:16 AM
@Jeannette B JOb 4 - approved .5 All other lines on this have now been denied because no feedback has been given. I will need to do a new PA/claim for lines 1, 3, and 5 - but I need the information requested before I can. Job 1 - note from FR: DEaler should have called in so that we could speak to the plant production manager and the electrical group leader to determine the likely cause. If the Dealer technician has not been able to identify the problem within 30 minutes, we recommend that they reach out to the Warranty Representative for that Forest River brand. This will help ensure that the time spent on the repair will more likely be authorized as additional direction can be given to eliminate wasted time. No way should this take nearly this amount of time. Job 3 - Need additional pictures showing this entire cabinet as well as what may have caused this stile damage. Job 5 - Need additional pictures. Of the model and serial number tag, pictures of this cooktop with the glass top hinges out of the way. What exactly is scratched and exactly what are you replacing? The glass folding cover or the black part because the right front cornet has a few nicks in it?
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-1/73090-1.pdf
Stephanie Kendziorski
processor • Jun 10, 2026, 10:17 AM
@Jeannette B JOb 4 - approved .5 All other lines on this have now been denied because no feedback has been given. I will need to do a new PA/claim for lines 1, 3, and 5 - but I need the information requested before I can. Job 1 - note from FR: DEaler should have called in so that we could speak to the plant production manager and the electrical group leader to determine the likely cause. If the Dealer technician has not been able to identify the problem within 30 minutes, we recommend that they reach out to the Warranty Representative for that Forest River brand. This will help ensure that the time spent on the repair will more likely be authorized as additional direction can be given to eliminate wasted time. No way should this take nearly this amount of time. Job 3 - Need additional pictures showing this entire cabinet as well as what may have caused this stile damage. Job 5 - Need additional pictures. pictures of this cooktop with the glass top hinges out of the way. What exactly is scratched and exactly what are you replacing? The glass folding cover or the black part because the right front cornet has a few nicks in it?
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-1/73090-1.pdf
Sarah Caffrey
dealer or external • Jun 11, 2026, 4:58 PM
Emailed Shop Foreman (Chris) info needed - he will get with the tech tomorrow.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-1/73090-1.pdf
Jeannette Britton
dealer or external • Jun 12, 2026, 5:32 PM
@Stephanie K @Sarah C @Jeff M I believe this is one of the ones that was re-submitted. Duplicate lines were deleted and has gone back to the tech a couple times, mainly for Job A and 01, since they appear to be the same issue. I can transfer Jobs A and 01 and keep as 1 line item and Job 3 to WO 73090-2. Keep Job 4 on this WO, finalize it and submit for payment if that will work?
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-1/73090-1.pdf
Stephanie Kendziorski
processor • Jun 16, 2026, 12:32 PM
Spoke to Jeannette today on this one. Job A is going to be removed. She is going to get with Chris about the other lines needing information.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-1/73090-1.pdf
Stephanie Kendziorski
processor • Jun 16, 2026, 1:21 PM
@Jeannette B
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-1/WO_73090_2026.04.14_09.42.34.jpg
Stephanie Kendziorski
processor • Jun 16, 2026, 1:48 PM
@Jeannette B Job 4 - approved .5 - Claim 2670668 Job 5 approved .1 - claim 2711870 As discussed on the phone - I have not done anything with the remaining lines on this until you have time to work through the 73090-2 copy. I am moving this to PA approved since the other jobs will be on a new work order.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73090-1/73090-1.pdf
Jeannette Britton
dealer or external • Jun 16, 2026, 1:59 PM
@Stephanie K That will work. I am creating the new WO today and there may be additional lines added at that time but I will hold off submitting till it gets pulled back in the bay. Thank you for being confused with me...it made me feel better :)
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73090-1/73090-1.pdf
Stephanie Kendziorski
processor • Jun 16, 2026, 2:03 PM
Sounds good! Thank you.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73090-1/73090-1.pdf
Jeannette Britton
dealer or external • Aug 19, 2026, 6:35 PM
@Stephanie K Do you know if FR is going to want the TV and Glass top back? I just want to make sure the glass on either one doesn't get more damaged if they will want them back
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/August 2026/Primetime/73090-1/73090-1F.pdf
Stephanie Kendziorski
processor • Aug 19, 2026, 8:11 PM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/August 2026/Primetime/73090-1/73090-1F.pdf
Stephanie Kendziorski
processor • Aug 19, 2026, 8:13 PM
Both of the lines right now do not show that a part return is needed, and there is nothing in the notes from FR stating that it will be. I'll know 100% after someone from FR reviews it for payment.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/August 2026/Primetime/73090-1/73090-1F.pdf
Stephanie Kendziorski
processor • Aug 28, 2026, 9:09 AM
Claim 2670668 paid 658.37 check 3216615 8/26/2026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73090-1/73090-1F.pdf
Stephanie Kendziorski
processor • Aug 28, 2026, 9:10 AM
Claim 2670668 paid 658.37 check 3216615 8/26/2026 Claim 2711870 paid $96.09 check 3216615 8/26/2026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73090-1/73090-1F.pdf
Stephanie Kendziorski
processor • Aug 28, 2026, 9:15 AM
@Rhianna S Freight charge on line 5 should only be $20.18 from invoice 14843283
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73090-1/73090-1F.pdf
Rhianna Szczesiul
dealer or external • Aug 28, 2026, 3:10 PM
Hi Stephanie, it looks like for some reason that invoice total was applied as freight. I will have John adjust it on our side so everything matches. Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/August 2026/Primetime/73090-1/73090-1F.pdf
Processed summary
73090-1
MYRV 12024 • Stephanie • prime-time
Heat 38 • comments 28 • follow-ups 1 • blocker Unknown blocker
Last author dealer_or_external • Rhianna Szczesiul
Hi Stephanie, it looks like for some reason that invoice total was applied as freight. I will have John adjust it on our side so everything matches. Thank you!
Open claim

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Hottest active conversations

73090-1
MYRV 12024 • Stephanie • prime-time
Heat 38 • comments 28 • blocker Unknown blocker
Hi Stephanie, it looks like for some reason that invoice total was applied as freight. I will have John adjust it on our side so everything matches. Thank you!
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