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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73082A • MYRV 12024.
Jessica Lindaman
dealer or external • Mar 31, 2026, 12:47 PM
@Brian P
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/73082A/73082A.pdf
Stephanie Kendziorski
processor • Mar 31, 2026, 1:27 PM
Job 2 - need pics Job 03 - need pics Job 05 - need pics Job 7 - need pics
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/73082A/73082A.pdf
Jessica Lindaman
dealer or external • Mar 31, 2026, 5:23 PM
@Brian P @Stephanie K uploaded pictures.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/73082A/73082A.pdf
Stephanie Kendziorski
processor • Apr 2, 2026, 10:42 AM
Submitted PA 2628731. @Brian P Can you get the model/serial numbers for the stove please? I submitted the PA without it at this time just to get the ball rolling on it, but the flat rate code requires they be put in.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/73082A/73082A.pdf
Brian Parrott
dealer or external • Apr 2, 2026, 10:48 AM
I will have to get it when they come back.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/73082A/73082A.pdf
Stephanie Kendziorski
processor • Apr 2, 2026, 1:20 PM
@Brian P Job 01 - approved 1.75 Job 2 - approved .3 Job 03 - approved .2 Job 04 - approved .1 Job 05 - approved .2 Job 5 - approved .4 Job 06 - approved .3 for the fenderskirt and .5 for the j-wrap Job 7 - approved .3 Job 08 - approved .4 Job 10 - approved ..2 Job 11 - approved .5 - they approved this without the model/serial, but please make sure you get it when the unit comes back in.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/73082A/73082A.pdf
Stephanie Kendziorski
processor • Apr 6, 2026, 9:42 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/73082A/73082AF.pdf
Stephanie Kendziorski
processor • Apr 6, 2026, 9:43 AM
@Brian P The new claim number for the jobs that were split to the "B" claim is 2631376.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/73082A/73082AF.pdf
Stephanie Kendziorski
processor • Apr 15, 2026, 9:58 AM
Paid 4/14/2026 check 3140349 $564.78
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/73082A/73082AF.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 10:24 AM
Hey, just checking in on this one. I still have an approved PA for the lines that were transferred to the B claim. Is the work still incomplete?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/73082A/73082AF.pdf
Brian Parrott
dealer or external • Aug 25, 2026, 10:56 AM
We just received the cabinet door we damaged. Should be done today then I will submit
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/73082A/73082AF.pdf
Processed summary
73082A
MYRV 12024 • Stephanie • prime-time
Heat 13 • comments 11 • follow-ups 1 • blocker Unknown blocker
Last author dealer_or_external • Brian Parrott
We just received the cabinet door we damaged. Should be done today then I will submit
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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