iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73070 • MYRV 12024.
Stephanie Kendziorski
processor • Apr 8, 2026, 1:44 PM
@Jeannette B Line 1 is approved for a $175 sublet to repair the carpet on claim 2556225 under work order 71948. I'll get the other lines in on a new PA under this work order.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Jeannette Britton
dealer or external • Apr 8, 2026, 1:47 PM
@Stephanie K It is possible the window may be on another claim also. This WO is now mine :)
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Stephanie Kendziorski
processor • Apr 8, 2026, 1:53 PM
The other claim in the system is 2552159 under work order 71948. It has a line for a chip on the slide trim above the couch and the other line is for a screw hole and hammer mark on kitchen window. The window job on 2552159 is paid. Is this the same as job 18?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Stephanie Kendziorski
processor • Apr 8, 2026, 1:54 PM
The other claim in the system is 2552159 under work order 71948. It has a line for a chip on the slide trim above the couch and the other line is for a screw hole and hammer mark on kitchen window. Both lines on 2552159 are paid. Is this the same as job 18?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Jeannette Britton
dealer or external • Apr 8, 2026, 2:16 PM
@Stephanie K @Brian P Forest River sent a window to be replaced. When customers arrived I could not find any open work orders but Ree knew about the window and carpet repair. So I believe this should be on a different claim. From my understanding screws were poking thru the seal. Brian may be the best one to ask on the window replacement.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Stephanie Kendziorski
processor • Apr 8, 2026, 2:39 PM
Ok. Brian, can you shed some light on this one? I have a paid window on claim 2552159 under work order 71948. It is for a screw hole/hammer mark on the kitchen window frame. Is it the same as job 18? The labor paid for 1.0 hour with parts F100106667 and F100747355.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Jeannette Britton
dealer or external • Apr 8, 2026, 2:41 PM
@Stephanie K Per Brian disregard that line (#18)
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Stephanie Kendziorski
processor • Apr 8, 2026, 2:42 PM
Ok, thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Stephanie Kendziorski
processor • Apr 8, 2026, 9:02 PM
Submitted PA 2635206
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Stephanie Kendziorski
processor • Apr 9, 2026, 12:18 PM
@Jeannette B The majority of this claim has been denied. Job 2 - denied - FR states this is an operator error. Job 3 - denied - owned since 7/3/25 Job 4 - denied - maintenance after 9o days Job 5 - denied - not warrantable Job 6 - denied - maintenance item Job 7 - where did this hole come from? Unit has been owned since 7/3/25 Job 8 - approved .2 Job 9 - denied - maintenance item Job 10 - approved .2 Job 11 - approved .5 - flat rate Job 12 - approved .1 Job 13 - denied - fuses not covered unless wiring issue found Job 14 - denied - not warrantable Job 15 - denied - losing button and causing additional damage is not warrantable Job 16 - denied - damage is not warrantable Job 17 - approved .1 Job 18 - per Brian, disregard Job 19 - denied - worn from use
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Stephanie Kendziorski
processor • Apr 14, 2026, 9:30 AM
@Jeannette B Job 7 - still need to know how the screw hole happened. Customer has owned unit since july 2025.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Jeannette Britton
dealer or external • Apr 14, 2026, 10:01 AM
Good morning. Not sure how it happened, however, it looks as though it was filled with a filler at one time. It's possible the filler has come out
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Stephanie Kendziorski
processor • Apr 14, 2026, 11:47 AM
Job 7 is now approved for 2.0 hours. FR reduced the time stating that the labor request was excessive and since this is not a bonded wall, it should be relatively easy to replace.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Jeannette Britton
dealer or external • Apr 16, 2026, 10:38 AM
@Stephanie K I believe 2.0 hours will not be enough time. In order to remove the panel both bunk beds will need to be removed, along with all the trim then the panel will need to be cut to size, replaced with all the trim and then the bunk beds will need to be reinstalled and secured. I tried getting pictures showing it's a complete wall with the 2 bunk beds.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Stephanie Kendziorski
processor • Apr 16, 2026, 4:10 PM
Ok, let me email them and see if I can get it increased.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Jeannette Britton
dealer or external • Apr 16, 2026, 4:11 PM
@Stephanie K Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Stephanie Kendziorski
processor • Apr 17, 2026, 12:22 PM
Hey Jeannette, Chris Fendt bumped the labor to 3.25 hours for the wall. I had explained to him everything you told me, and he gave an additional 1.25 hours - will that be enough?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Jeannette Britton
dealer or external • Apr 17, 2026, 12:26 PM
@Stephanie K Being that the tech requested 8. I don't believe Forest River will give more time being that they only bumped it up by 1.25
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Stephanie Kendziorski
processor • Apr 17, 2026, 12:33 PM
Ok, I'll leave it for now. Once the tech starts getting into it, if you want me to request more time, let me know.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Stephanie Kendziorski
processor • Apr 28, 2026, 3:20 PM
@Jeannette B @Brian P JOb 19 now approved, part only JOb 17 approved, part only Job 14 now approved, part only
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73070/73070.pdf
Stephanie Kendziorski
processor • Jun 26, 2026, 11:19 AM
Job 1 submitted for payment under 71948, claim 2556225
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/July 2026/Primetime/73070/73070F.pdf
Stephanie Kendziorski
processor • Jun 26, 2026, 11:52 AM
@Brian P Hey Brian. On job 12 - it looks like some U channel was ordered on invoice 14742353 - should that part be claimed for job 12? It's part F100151111 qty of 2. It's the same invoice that the panel, stile and charger were ordered on.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/July 2026/Primetime/73070/73070F.pdf
Rhianna Szczesiul
dealer or external • Jun 26, 2026, 1:05 PM
Hi @Stephanie K, yes that item is for job#12
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/July 2026/Primetime/73070/73070F.pdf
Stephanie Kendziorski
processor • Jun 26, 2026, 1:06 PM
OK, I'll add it to the line. Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/July 2026/Primetime/73070/73070F.pdf
Rhianna Szczesiul
dealer or external • Jun 26, 2026, 1:06 PM
Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/July 2026/Primetime/73070/73070F.pdf
Stephanie Kendziorski
processor • Jun 26, 2026, 1:12 PM
I don't know if it is too late, but there were some freight charges that were not billed out that I claimed, just FYI. I claimed an additional $43.03 of freight for the pantry pull, and $701.29 for the panel, stile, charger and the u-channel invoice.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/July 2026/Primetime/73070/73070F.pdf
Rhianna Szczesiul
dealer or external • Jun 26, 2026, 1:21 PM
The freight charge for the pantry latch wasn't billed because they sent the wrong part but that works for me. John is adding the u-channel to job 12 and I will fix the freight charges. Thank you for catching that, I really appreciate it!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/July 2026/Primetime/73070/73070F.pdf
Stephanie Kendziorski
processor • Jun 26, 2026, 2:03 PM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/July 2026/Primetime/73070/73070F.pdf
Stephanie Kendziorski
processor • Jul 1, 2026, 10:19 AM
Job 1 and 1A paid $1795.99 check 3185243 6/30/2026
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/July 2026/Primetime/73070/73070F REVISED2.pdf
Stephanie Kendziorski
processor • Jul 9, 2026, 12:04 PM
Claim 2635206 paid $2535.29 check 3189044 7/7/2026
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/July 2026/Primetime/73070/73070F REVISED2.pdf
Stephanie Kendziorski
processor • Jul 9, 2026, 12:10 PM
FR removed one of the light strips stating you should only need 1, drivers side was repaired.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/July 2026/Primetime/73070/73070F REVISED2.pdf
Processed summary
73070
MYRV 12024 • Stephanie • prime-time
Heat 31 • comments 31 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
FR removed one of the light strips stating you should only need 1, drivers side was repaired.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops