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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73060 • MYRV 12024.
Stephanie Kendziorski
processor • Mar 19, 2026, 9:03 AM
@Brian P Can you send me the model and serial number? The photo that is attached is really small and I can't make out it out. When I zoom it it gets too blurry.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73060/73060.pdf
Stephanie Kendziorski
processor • Mar 19, 2026, 9:05 AM
Draft 2613895 saved
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73060/73060.pdf
Brian Parrott
dealer or external • Mar 19, 2026, 9:15 AM
I just realized the photo is of the refer tag number. The customer had sent that earlier for an issue that wasn't an issue. I just reached out to the customer to get the stove numbers.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73060/73060.pdf
Stephanie Kendziorski
processor • Mar 20, 2026, 11:04 AM
FR sent to vendor 3/20
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73060/73060.pdf
Stephanie Kendziorski
processor • Mar 23, 2026, 9:47 AM
@Brian P The vendor needs clear/closer pictures to review this. I sent them over all the original ones, and then a zoomed in one with the pinholes circled, and they are still asking for better photos.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73060/73060.pdf
Brian Parrott
dealer or external • Mar 23, 2026, 11:23 AM
I will ask the customer to get more pics
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73060/73060.pdf
Stephanie Kendziorski
processor • Mar 26, 2026, 10:15 AM
Emailed photos Brian added to Lippert and FR - claim still shows "Needs Review" in portal, so I was not able to add them there yet.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73060/73060.pdf
Stephanie Kendziorski
processor • Mar 26, 2026, 11:30 AM
@Brian P The vendor is not going to cover this. They stated that it looks like contact damage, like something was dragged across the fabric.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73060/73060.pdf
Stephanie Kendziorski
processor • Mar 26, 2026, 4:13 PM
@Brian P FR has a suggested repair, see below. Let me know if you want to move forward with that and I will update the labor code and labor amount. Hello, unfortunately the vendor denied this. However, we have had similar claims like this and have recommended a pinhole repair using a pinhole repair kit. I would recommend using a pinhole repair kit to repair the pinholes. The part number is 2021011778. If you need assistance ordering this please reach out to our parts department at div92parts@forestriverinc.com.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73060/73060.pdf
Brian Parrott
dealer or external • Mar 26, 2026, 5:41 PM
I will discuss the repair with her on Tuesday. She has been waiting to leave New Mexico.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73060/73060.pdf
Stephanie Kendziorski
processor • Mar 31, 2026, 1:59 PM
Hey Brian. I saw another work order come through for her on the toilet. Did she let you know if she wanted to do the awning fabric pinhole repair? Let me know, I need to put some feedback in on the portal.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73060/73060.pdf
Brian Parrott
dealer or external • Mar 31, 2026, 2:03 PM
We are not doing the fabric.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73060/73060.pdf
Stephanie Kendziorski
processor • Mar 31, 2026, 2:15 PM
Ok, thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73060/73060.pdf
Stephanie Kendziorski
processor • Apr 6, 2026, 10:40 AM
Hey Brian. I told FR that the customer decided not to move forward with the repair kit and they came back with questions about whether or not the unit was kept in storage and when the customer first noticed the pinholes. Do you want a response put back in for that, or just advise them again that nothing is being done with the awning fabric at this time?
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73060/73060.pdf
Brian Parrott
dealer or external • Apr 6, 2026, 11:09 AM
We can say, the unit was in use, however the awning had been retracked during the winter. She noticed when she rolled it out when the weather was warm here and called us right away and sent pics
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73060/73060.pdf
Stephanie Kendziorski
processor • Apr 8, 2026, 10:05 AM
FR had sent this back to the vendor to try to have them reconsider, and they are standing by the denial. Since the repair kit is not being done either, I will move this to the write off folder.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73060/73060.pdf
Brian Parrott
dealer or external • Apr 8, 2026, 10:11 AM
Ok, thank you for trying a second time
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73060/73060.pdf
Processed summary
73060
MYRV 12024 • Stephanie • nucamp
Heat 19 • comments 17 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Brian Parrott
Ok, thank you for trying a second time
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
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Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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