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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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Focused evidence thread

Thread evidence for 73039-1 • MYRV 12024.
Jessica Lindaman
dealer or external • May 11, 2026, 11:38 AM
@Jeannette B
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73039-1/73039-1.pdf
Stephanie Kendziorski
processor • May 11, 2026, 12:14 PM
@Jeannette B For job 01 the flooring - is there actually a tear in the floor? I am not seeing a tear on the flooring at all, I see the nail and what looks like drag/scuff marks. I just want to make sure the notes are accurate. Additionally, if there is a tear, can you send pictures of it? Everything I have seems to be the scuff marks and nail. For job 02 - can you double check the notes? Tech is talking about a couch and cabinet catches. Just want to verify. For job 03-1, is this a repeated line? You have a flooring repair above, and the nail/scuff marks appear to be in a similar location. Not sure why this would be broken up in to two separate repairs. If it is for the same area, 18 hours might be a bit excessive. @Jeff M @Sarah C
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73039-1/73039-1.pdf
Stephanie Kendziorski
processor • May 20, 2026, 10:46 AM
Just a reminder on this one, you were going to send over a corrected copy for me.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73039-1/73039-1.pdf
Stephanie Kendziorski
processor • Jun 10, 2026, 10:21 AM
Just another reminder, this one was in need of some revising (jobs removed, notes updated, labor updates)
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73039-1/73039-1.pdf
Sarah Caffrey
dealer or external • Jun 11, 2026, 5:03 PM
This is the only one I can't help with. I am pretty confused. I will leave to WO and notes with Jeff and see if he can get some movement on this one tomorrow.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73039-1/73039-1.pdf
Stephanie Kendziorski
processor • Jun 11, 2026, 7:51 PM
Ok, thank you for trying! Is it the way I wrote what I needed that was confusing? I can try and clarify.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73039-1/73039-1.pdf
Sarah Caffrey
dealer or external • Jun 11, 2026, 9:18 PM
No, not you. There were notes about sending pics to David & I have no idea who that is.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73039-1/73039-1.pdf
Jeannette Britton
dealer or external • Jun 12, 2026, 6:36 PM
@Stephanie K @Sarah C @Jeff M I uploaded the estimate from Fibrenew. When David and I looked at the floor is does not appear there is a tear, just the nail sticking thru and a lot of black scuffs - no tears.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73039-1/73039-1.pdf
Jeannette Britton
dealer or external • Jun 12, 2026, 6:44 PM
@Stephanie K @Sarah C @Jeff M Jobs 2 was for a catch, not couch
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73039-1/73039-1.pdf
Stephanie Kendziorski
processor • Jun 15, 2026, 10:32 AM
@Jeannette B Submitted PA 2709743 on this one. Just want to let you know what I did so you can make sure I didn't make an error. There were some duplicate lines. Job 1 asked for 3.0 hours Job 01 - sublet of $150 + .25 admin allowance requested Job 02 - asked for .5 Job 02-1 - I did not enter, appears to be duplicate of job 02 Job 03-1 - I did not enter, appears to be duplicate of job 01 Job 04-1 - requested 1.0 hour for touch up Job 05 - requested 1.0
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73039-1/73039-1.pdf
Stephanie Kendziorski
processor • Jun 16, 2026, 9:46 AM
@Jeannette B For line 1 - FR wants to know if you have pictures of the damaged wiring, and if the fuse was blown. For line 01 - FR made a notation that it was not on the DAF from 4-6-26. They want to know when it was discovered.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73039-1/73039-1.pdf
Stephanie Kendziorski
processor • Jun 16, 2026, 12:33 PM
@Sarah C Spoke to Jeannette today on this one, she is going to find out about the information above and get back with me.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73039-1/73039-1.pdf
Stephanie Kendziorski
processor • Jun 23, 2026, 10:18 AM
@Jeannette B I still need the information from my note above on the 16th, please.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73039-1/73039-1.pdf
Stephanie Kendziorski
processor • Jun 30, 2026, 12:03 PM
@Jeannette B Still waiting for information to be confirmed on this one. We've chatted about this one a couple of times on the phone, but you wanted to get with tech to confirm. It's running on two weeks now that I've needed to put feedback in, FR will likely deny these lines soon if I don't get the info to them. See my note above from the 16th.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73039-1/73039-1.pdf
Jeannette Britton
dealer or external • Jul 2, 2026, 1:05 PM
@Stephanie K I uploaded a revised WO. I'm hoping this will not mess things up. For Job #1 I checked the original tech's tablet and he did not have any additional pictures other than what was uploaded. Let me know if you have any questions.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73039-1/73039-1.pdf
Sarah Caffrey
dealer or external • Jul 2, 2026, 6:38 PM
Jeannette is this one that Chris said had to be dispatched again to get the information needed? @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73039-1/73039-1.pdf
Stephanie Kendziorski
processor • Jul 7, 2026, 4:12 PM
@Jeannette B Job 1 approved 1.0 - per FR "authed for reasonable amount, additional pictures requested were not available" Job 2 - approved $150 sublet + .25 admin allowance Job 3 - pending approval for cleaning of scuff Job 4 - approved .1 - Per FR excessive labor requested, reduced to flat rate Job 5 - approved .5 to touch up skirt metal - per FR - excessive labor requested Job 6 - approved .5 - per FR excessive labor requested to secure platform
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73039-1/73039-1 REVISED.pdf
Stephanie Kendziorski
processor • Jul 8, 2026, 10:36 AM
Job 3 is now approved for .5 - FR reduced to reasonable amount to remove scuff marks
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73039-1/73039-1 REVISED.pdf
Stephanie Kendziorski
processor • Aug 19, 2026, 9:28 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73039-1/73039-1F.pdf
Stephanie Kendziorski
processor • Aug 28, 2026, 9:00 AM
Claim 2709743 paid $705.75 check 3216615 8/26/2026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73039-1/73039-1F.pdf
Processed summary
73039-1
MYRV 12024 • Stephanie • prime-time
Heat 26 • comments 20 • follow-ups 2 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Claim 2709743 paid $705.75 check 3216615 8/26/2026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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Waiting on processor
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Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

73039-1
MYRV 12024 • Stephanie • prime-time
Heat 26 • comments 20 • blocker Ready to close
Claim 2709743 paid $705.75 check 3216615 8/26/2026
Open claim

Escalation risk

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Waiting on dealer

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Ready to close

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
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