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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 87/100
Risk pressure 4 • 1 claims • 15 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73013-1 • MYRV 12024.
Jessica Lindaman
dealer or external • May 8, 2026, 12:23 PM
@Jeannette B
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Rpod/73013-1/73013-1.pdf
Stephanie Kendziorski
processor • May 8, 2026, 4:02 PM
Submitted PA 2669802
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Rpod/73013-1/73013-1.pdf
Stephanie Kendziorski
processor • May 11, 2026, 10:16 AM
For line 1 - questions from FR: hello, who was the transport for this unit? did they notify the dealership that this happened before delivering the unit. do you know if the transport driver notated this at the time of delivery. if so can i get where this was notated by the driver?
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/73013-1/73013-1.pdf
Jeannette Britton
dealer or external • May 16, 2026, 3:47 PM
@Stephanie K Horizon Transport
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Rpod/73013-1/73013-1.pdf
Jeannette Britton
dealer or external • May 16, 2026, 3:49 PM
@Stephanie K I cannot make out the name of the driver though
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Rpod/73013-1/73013-1.pdf
Stephanie Kendziorski
processor • May 18, 2026, 9:17 AM
Thank you. FR had some additional questions that didn't get answered. Did the driver notify the dealership that this happened before delivering the unit? Was it noted at the time of delivery? If so, FR would like a copy of where it was notated.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Rpod/73013-1/73013-1.pdf
Stephanie Kendziorski
processor • May 20, 2026, 10:51 AM
Still need information above.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Rpod/73013-1/73013-1.pdf
Jeannette Britton
dealer or external • May 22, 2026, 12:08 PM
@Stephanie K I can upload the DAF showing Horizon Transport, with the Drivers signature but I still cannot make out the name.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Rpod/73013-1/73013-1.pdf
Stephanie Kendziorski
processor • May 22, 2026, 12:45 PM
FR is not asking who the driver was. They are asking if it was notated and if the driver notified you that it happened before delivery. Go ahead and upload the DAF if it shows the damage was notated.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Rpod/73013-1/73013-1.pdf
Jeannette Britton
dealer or external • May 22, 2026, 12:50 PM
@Stephanie K Just uploaded the DAF. Hope this helps
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Rpod/73013-1/73013-1.pdf
Stephanie Kendziorski
processor • May 26, 2026, 10:15 AM
Perfect, thank you! That does help.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Rpod/73013-1/73013-1.pdf
Stephanie Kendziorski
processor • Jun 1, 2026, 9:10 AM
@Jeannette B Job 1 approved .5 Job 2 approved .1
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/73013-1/73013-1.pdf
Jeannette Britton
dealer or external • Jul 2, 2026, 12:23 PM
@Stephanie K Apparently I did not order the light cover. I submitted the order request on June 30th. Sorry
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/73013-1/73013-1.pdf
Stephanie Kendziorski
processor • Jul 28, 2026, 1:48 PM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/73013-1/73013-1F.pdf
Stephanie Kendziorski
processor • Aug 17, 2026, 9:52 AM
Paid $176.89 check 3204105 8/4/2026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/73013-1/73013-1F.pdf
Processed summary
73013-1
MYRV 12024 • Stephanie • rpod
Heat 17 • comments 15 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $176.89 check 3204105 8/4/2026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 87/100
Risk pressure 4 • 1 claims • 15 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

73013-1
MYRV 12024 • Stephanie • rpod
Heat 17 • comments 15 • last actor processor
Paid $176.89 check 3204105 8/4/2026
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Stephanie
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 73013-1 • MYRV 12024 • heat 17
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