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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73001 • MYRV 12024.
Jeannette Britton
dealer or external • Mar 5, 2026, 3:15 PM
@Stephanie K Customers will not be back till August. Once approved I would like to transfer Job 1 to 73001-1. Not sure if it's better to do that now or later and we will need to order parts. I just wanted to let you know because it will not be closed with in the time NEWMAR requires.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/73001/73001.pdf
Stephanie Kendziorski
processor • Mar 5, 2026, 5:46 PM
Can you get me the mileage on this one, please?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/73001/73001.pdf
Jeannette Britton
dealer or external • Mar 5, 2026, 6:53 PM
1572
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/73001/73001.pdf
Stephanie Kendziorski
processor • Mar 6, 2026, 9:59 AM
Submitted PA 73001-1 for line 1.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/73001/73001.pdf
Stephanie Kendziorski
processor • Mar 6, 2026, 10:09 AM
Submitted PA 73001-1 for line 1. Submitted PA 73001 for line 3. @Jeannette B I did the lines separately so that when you transfer, they will match to the work order they are on.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/73001/73001.pdf
Jeannette Britton
dealer or external • Mar 6, 2026, 10:18 AM
Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/73001/73001.pdf
Stephanie Kendziorski
processor • Mar 9, 2026, 10:00 AM
Line 3 is approved for .3 hours. Line 1 is still pending auth.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/73001/73001.pdf
Stephanie Kendziorski
processor • Mar 9, 2026, 10:59 AM
Line 1 now approved 3.0 hours
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/73001/73001.pdf
Jeannette Britton
dealer or external • Mar 11, 2026, 10:07 AM
@Stephanie K I have submitted this WO for payment. I will upload WO#73001-1 into the NEWMAR folder and then we will wait till August on that one.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/73001/73001.pdf
Stephanie Kendziorski
processor • Mar 11, 2026, 10:15 AM
Submitted for payment, line 3 only
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/73001/73001F.pdf
Stephanie Kendziorski
processor • Mar 25, 2026, 9:30 AM
Paid $55.50 3/25/2026
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/73001/73001F.pdf
Processed summary
73001
MYRV 12024 • Stephanie • newmar
Heat 11 • comments 11 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $55.50 3/25/2026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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