iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72965 • MYRV 12024.
Stephanie Kendziorski
processor • Feb 27, 2026, 9:12 AM
Submitted PA 2593660
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Primetime/72965/72965.pdf
Stephanie Kendziorski
processor • Feb 27, 2026, 11:02 AM
@Jeannette B Tony Dile at FR would like to see if any of the decals can be fixed by poking/pricking the decals that are bubbled and using a squeegee to smooth them out. If some of them can be smoothed out, we need to adjust your labor time to reflect that.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Primetime/72965/72965.pdf
Jeannette Britton
dealer or external • Feb 27, 2026, 11:54 AM
@Stephanie K We can prick them, but they are torn so that really will not fix the problem
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Primetime/72965/72965.pdf
Stephanie Kendziorski
processor • Feb 27, 2026, 12:47 PM
Just the ones that are bubbled. I know some of them are torn. Tony stated he knows some will need to be replaced, but for the ones that are bubbled..will pricking them help?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Primetime/72965/72965.pdf
Jeannette Britton
dealer or external • Feb 27, 2026, 2:05 PM
@Stephanie K I checked with the tech. His concern is some of the bubbles are big and long and pricking them will cause them to rip
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Primetime/72965/72965.pdf
Stephanie Kendziorski
processor • Feb 27, 2026, 3:04 PM
I added that feedback. Sounds like Tony wants the tech to prick the decals that are just bubbled, and then if they rip, we will go from there. See notes below: 02/27/2026 tdile@forestriverinc.com Can you please see if some of the decals can be saved by doing relief cut and use heat gun and squeegee. I know some need replaced. and see what your time would be.TD 02/27/2026 stephanie@dealer-advisors.com The concern that the tech has is that some of the bubbles are long and big and pricking them may cause them to rip 02/27/2026 tdile@forestriverinc.com All you can do is the best you can and we will go from there.TD
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Primetime/72965/72965.pdf
Stephanie Kendziorski
processor • Mar 9, 2026, 4:09 PM
@Jeannette B Avenger decal replacement approved at 1.0 hour, then the 5 areas with bubbles approved at .25 each, so a total of 2.25 hours for line 1.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Primetime/72965/72965.pdf
Stephanie Kendziorski
processor • Apr 28, 2026, 3:08 PM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Primetime/72965/72965F.pdf
Stephanie Kendziorski
processor • May 7, 2026, 11:14 AM
Paid $451.98 check 3151851 5/5/2026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72965/72965F.pdf
Processed summary
72965
MYRV 12024 • Stephanie • prime-time
Heat 9 • comments 9 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $451.98 check 3151851 5/5/2026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops