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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72945 • MYRV 12024.
Stephanie Kendziorski
processor • Feb 23, 2026, 9:29 AM
Submitted PA and emailed pics/invoice
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/72945/72945.pdf
Stephanie Kendziorski
processor • Feb 23, 2026, 1:29 PM
Hey @Brian P. Newmar returned this stating that since the customer has an invoice for repair, he can submit it to the Newmar Customer Service for reimbursement.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/72945/72945.pdf
Brian Parrott
dealer or external • Feb 23, 2026, 1:30 PM
Thank you, I will let him know.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/72945/72945.pdf
Stephanie Kendziorski
processor • Feb 25, 2026, 11:08 AM
@Brian P After Newmar told me to tell the customer to have them submit it to customer service, they went ahead and approved the sublet amount to be paid to the customer. Do you want me to try and submit this for payment now and see if the payment goes through?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/72945/72945.pdf
Stephanie Kendziorski
processor • Feb 25, 2026, 11:08 AM
I did attach a copy of the approval as well, if you want to review it.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/72945/72945.pdf
Brian Parrott
dealer or external • Feb 25, 2026, 11:13 AM
Let's send it through for payment, once we are paid we will reimburse the customer
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/72945/72945.pdf
Stephanie Kendziorski
processor • Feb 25, 2026, 11:15 AM
Will do, thanks! :)
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/72945/72945.pdf
Stephanie Kendziorski
processor • Feb 25, 2026, 11:15 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/72945/72945.pdf
Stephanie Kendziorski
processor • Mar 11, 2026, 11:44 AM
This one paid yesterday. Just FYI for you.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/72945/72945.pdf
Stephanie Kendziorski
processor • Mar 11, 2026, 11:44 AM
Paid $398.21 3/10/2026
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/72945/72945.pdf
Brian Parrott
dealer or external • Mar 11, 2026, 11:47 AM
Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/72945/72945.pdf
Processed summary
72945
MYRV 12024 • Stephanie • newmar
Heat 11 • comments 11 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Brian Parrott
Thank you
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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