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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 84/100
Risk pressure 0 • 1 claims • 26 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72855-1 • MYRV 12024.
Jessica Lindaman
dealer or external • May 18, 2026, 12:13 PM
@Jeannette B
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/72855-1/72855-1.pdf
Stephanie Kendziorski
processor • May 18, 2026, 1:48 PM
@Jeannette B Please send the model/serial numbers for line 7. Tech doesn't actually have that he is replacing it..is that what is needing to be done or does he want a recommendation from FR to see if there is something else that should be replaced?
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/72855-1/72855-1.pdf
Stephanie Kendziorski
processor • May 18, 2026, 1:48 PM
Draft 2679134
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/72855-1/72855-1.pdf
Stephanie Kendziorski
processor • May 20, 2026, 10:45 AM
Just a reminder, I still need the above information.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/72855-1/72855-1.pdf
Jeannette Britton
dealer or external • May 22, 2026, 10:32 AM
@Stephanie K I gave this back to the tech this morning.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/72855-1/72855-1.pdf
Stephanie Kendziorski
processor • Jun 10, 2026, 10:18 AM
Has tech returned info to you yet?
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/72855-1/72855-1.pdf
Sarah Caffrey
dealer or external • Jun 11, 2026, 1:09 PM
@Jeannette B @Jeff M I spoke with the tech and he stated that the water pump got hot and shut off. He is requesting replacement. I have added a photo of the part that shows the model/serial number.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/72855-1/72855-1.pdf
Stephanie Kendziorski
processor • Jun 11, 2026, 2:19 PM
Submitted PA
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/72855-1/72855-1.pdf
Stephanie Kendziorski
processor • Jun 12, 2026, 9:57 AM
@Jeannette B For line 2 - FR is asking what caused the damage. I had thought maybe that upper piece falling down, but I'm not sure if that would explain all the damage shown in the picture. For line 6 - FR needs a picture of where the leak is coming from. I'm going to email you a picture that I have selected an area that looks like it is where the leak is coming from - can you just confirm it once I send it to you?
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/72855-1/72855-1.pdf
Stephanie Kendziorski
processor • Jun 16, 2026, 10:45 AM
Hey Jeannette. Did you get the email I sent of the picture for the leak on line 6? If so, can you just let me know if the area I highlighted is where the leak is originating from. Still need info for line 2 as well. See my note above.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/72855-1/72855-1.pdf
Stephanie Kendziorski
processor • Jun 17, 2026, 11:52 AM
Hey Jeannette. Can you let me know if you got the email I sent you on this one? It should have been a picture of the area highlighted that was leaking. I still need info for line 2 as well. Please see my note above from June 12.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/72855-1/72855-1.pdf
Stephanie Kendziorski
processor • Jun 24, 2026, 9:27 AM
@Jeannette B Job 1 - approved 1.0 - excessive labor, FR reduced Job 2 - approved 1.0 - excessive labor, FR reduced Job 3 - approved .2 - excessive labor, FR reduced to flat rate Job 4 - approved .2 - excessive labor - FR reduced to flat rate Job 5 - denied - From FR - with the information and pictures provided, the unit reflects the standard appearance/specs at time of production. Job 6 - approved .4 - excessive labor, FR reduced. Job 7 - approved .5 to replace water pump - excessive time, FR reduced.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/72855-1/72855-1.pdf
Jeannette Britton
dealer or external • Jul 1, 2026, 4:52 PM
@Stephanie K Just letting you know I submitted the order request for the Water Pump today
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/72855-1/72855-1.pdf
Jeannette Britton
dealer or external • Jul 30, 2026, 1:03 PM
@Stephanie K So apparently I need to order a door for job 2. This WO was given to a different tech. Is it approved for me to order It?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/72855-1/72855-1.pdf
Stephanie Kendziorski
processor • Jul 30, 2026, 1:09 PM
The door replacement is authorized for 1.0 hour.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/72855-1/72855-1.pdf
Jeannette Britton
dealer or external • Jul 30, 2026, 6:27 PM
@Stephanie K Awesome! I will place the order request right now. Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/72855-1/72855-1.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 10:31 AM
Hey @Jeannette B Just checking in on this one. Work order is dated May 18th, so it's more than 3 months old. Haven't had approval for 3 months yet, but just want to see what the status was. Is the work still incomplete?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/72855-1/72855-1.pdf
Jeannette Britton
dealer or external • Aug 25, 2026, 11:37 AM
@Stephanie K I should be finalizing and submitting for payment today. I had the WO on my desk this morning when I came in
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/72855-1/72855-1.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 12:52 PM
Submitted for payment - cost price did not populate correctly, keep an eye out. May need to do small claim for difference.
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Prime Time/72855-1/72855-1F.pdf
Stephanie Kendziorski
processor • Aug 26, 2026, 7:58 AM
@Jeannette B FR is asking for a picture of the stamped serial number on the black part of the part. Can you please get it? Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72855-1/72855-1F.pdf
Jeannette Britton
dealer or external • Aug 26, 2026, 10:55 AM
@Stephanie K Good morning! What job #?
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Prime Time/72855-1/72855-1F.pdf
Stephanie Kendziorski
processor • Aug 26, 2026, 10:56 AM
Oh jeeze, my apologies! Line 7 for the water pump.
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Prime Time/72855-1/72855-1F.pdf
Stephanie Kendziorski
processor • Aug 27, 2026, 4:45 PM
@Jeannette B It is for the old/faulty water pump.
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Prime Time/72855-1/72855-1F.pdf
Stephanie Kendziorski
processor • Sep 1, 2026, 12:59 PM
Still need this picture on the old water pump of the stamped serial number.
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Prime Time/72855-1/72855-1F.pdf
Jeannette Britton
dealer or external • Sep 1, 2026, 6:43 PM
@Stephanie K I just emailed you the only other number I was able to find. Let me know if that works
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72855-1/72855-1F.pdf
Stephanie Kendziorski
processor • Sep 1, 2026, 6:44 PM
I got it, added it to the claim and resubmitted. Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72855-1/72855-1F.pdf
Processed summary
72855-1
MYRV 12024 • Stephanie • prime-time
Heat 36 • comments 26 • follow-ups 2 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
I got it, added it to the claim and resubmitted. Thank you!
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 84/100
Risk pressure 0 • 1 claims • 26 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

72855-1
MYRV 12024 • Stephanie • prime-time
Heat 36 • comments 26 • blocker Unknown blocker
I got it, added it to the claim and resubmitted. Thank you!
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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