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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
668 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
1
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
1
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 79/100
Risk pressure 5 • 1 claims • 9 comments
Closeout 100 • dealer response 35 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 100 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72853-1 • MYRV 12024.
Jessica Lindaman
dealer or external • May 14, 2026, 6:53 PM
@Jeannette B
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/72853-1/72853-1.pdf
Stephanie Kendziorski
processor • May 15, 2026, 12:45 PM
Submitted PA 2677441
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/72853-1/72853-1.pdf
Stephanie Kendziorski
processor • May 15, 2026, 2:05 PM
@Jeannette B Approved 3.5
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/72853-1/72853-1.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 10:29 AM
Just checking in on this one. We've had approved for more than 3 months. Is this work still in progress/incomplete?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/72853-1/72853-1.pdf
Jeannette Britton
dealer or external • Aug 26, 2026, 10:59 AM
@Stephanie K This unit has sold and I have been trying to get customer to bring the unit back and have had nothing by resistance from him
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/72853-1/72853-1.pdf
Stephanie Kendziorski
processor • Aug 26, 2026, 11:04 AM
Ok, I am not sure what your process is there for situations like this where the customer does not return, but I can move this approved PA out of here and put it in the non-claimable folder if that works? @Jeff M The authorization would still be approved for about 3 months, so if he does manage to come in, it's still approved. And, his warranty does not expire until May 29th of 2027.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/72853-1/72853-1.pdf
Jeannette Britton
dealer or external • Aug 27, 2026, 12:12 PM
@Stephanie K @Jeff M @Sarah C I called customer again. He has a hunt coming up and states he will bring in before October 1st.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/72853-1/72853-1.pdf
iClaims AI
processor • Oct 20, 2026, 11:16 PM
TESTING AND LEARNING — Testing/Learning claim review: MYRV RO 72853-1, PA 2677441. The full requested 3.5 hours ($665 at $190/hour) was authorized for the damaged refrigerator cabinet stile and necessary access work. The documented delay is getting the sold unit back: the August 27 update says the customer planned to return before October 1 after a hunt. There is no later arrival or completed-repair confirmation in this packet. This is not evidence of a manufacturer denial or a $665 write-off. Confirm whether the customer returned and whether the stile/refrigerator repair is complete. If still outstanding, record the actual appointment and current authorization validity; the thread's warranty-through-May-29-2027 statement does not by itself establish the PA's current validity. The six photos already document the exposed refrigerator opening and damaged stile, so those original damage photos need not be requested again. For closeout, retain the actual completion date, technician work/time, final secure installation and documented checks after furnace/gas/electrical reconnection, then submit the itemized claim against the applicable approval and reconcile payment. The current RO and approval do not prove completion, final submission or remittance. Learning: pair approved labor with a firm customer-return appointment and follow it through repair and payment rather than letting an approved PA age without a confirmed next date. @Chris B @Heidi H @Tricia H
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/72853-1/72853-1.pdf
Stephanie Kendziorski
processor • Oct 29, 2026, 2:43 PM
Hey! Just checking in on this one. Was the customer able to get scheduled?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/72853-1/72853-1.pdf
Processed summary
72853-1
MYRV 12024 • Stephanie • prime-time
Heat 13 • comments 9 • follow-ups 2 • blocker Waiting on dealer
Last author processor • Stephanie Kendziorski
Hey! Just checking in on this one. Was the customer able to get scheduled?
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 79/100
Risk pressure 5 • 1 claims • 9 comments
Closeout 100 • dealer response 35 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 100 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
1
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

72853-1
MYRV 12024 • Stephanie • prime-time
Heat 13 • comments 9 • blocker Waiting on dealer
Hey! Just checking in on this one. Was the customer able to get scheduled?
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

72853-1
MYRV 12024 • Stephanie • prime-time
Heat 13 • comments 9 • last actor processor
Hey! Just checking in on this one. Was the customer able to get scheduled?
Open claim

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Stephanie
Dealer-blocked 1 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 0
Hottest claim: 72853-1 • MYRV 12024 • heat 13
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