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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
1
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 92/100
Risk pressure 2 • 1 claims • 5 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72837-2 • MYRV 12024.
Jeannette Britton
dealer or external • Aug 18, 2026, 12:18 PM
@Stephanie K Apparently the only job that needed to be transferred was that the cutting board is too small and falls into the sink.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/72837-2/72837-2.pdf
Stephanie Kendziorski
processor • Aug 18, 2026, 1:29 PM
Ok. It's approved for the part only.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/72837-2/72837-2.pdf
Stephanie Kendziorski
processor • Aug 18, 2026, 1:29 PM
Claim 2780441
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/72837-2/72837-2.pdf
Stephanie Kendziorski
processor • Aug 18, 2026, 3:42 PM
Submitted PA for line 16
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/72837-2/72837-2 REVISED/72837-2 REVISED.pdf
Processed summary
72837-2
MYRV 12024 • Stephanie • prime-time
Heat 5 • comments 5 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Stephanie Kendziorski
@Jeannette B Line 16 - approved for .3 hours - this is only to add the rivets. Note on line from FR: The time requested is excessive for this repair, time adjusted. NVCB .30 to add rivets to properly secure the loose tu
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 92/100
Risk pressure 2 • 1 claims • 5 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

72837-2
MYRV 12024 • Stephanie • prime-time
Heat 5 • comments 5 • last actor processor
@Jeannette B Line 16 - approved for .3 hours - this is only to add the rivets. Note on line from FR: The time requested is excessive for this repair, time adjusted. NVCB .30 to add rivets to properly secure the loose tu
Open claim

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Stephanie
Dealer-blocked 0 • OEM-blocked 1 • processor-blocked 0 • ready-to-close 0
Hottest claim: 72837-2 • MYRV 12024 • heat 5
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