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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72834 • MYRV 12024.
Jessica Lindaman
dealer or external • Feb 19, 2026, 5:43 PM
@Jeannette B
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72834/72834.pdf
Stephanie Kendziorski
processor • Feb 19, 2026, 6:57 PM
Submitted PA 2586357
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72834/72834.pdf
Stephanie Kendziorski
processor • Feb 20, 2026, 9:41 AM
@Jeannette B @Jessica L Job 2 approved .3 - Excessive labor requested Job 3 approved .25 - Excessive labor requested. flat rate
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72834/72834.pdf
Stephanie Kendziorski
processor • Feb 20, 2026, 9:51 AM
@Jessica L @Jeannette B There are a lot of pictures for work order 72207 in the folder for work order 72834. Is that an error or is there something you need put in on 72207? I don't have a PDF of the work order, so if there are warranty lines, please send it over. Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72834/72834.pdf
Jessica Lindaman
dealer or external • Feb 20, 2026, 9:54 AM
I apologize. That is an error.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72834/72834.pdf
Stephanie Kendziorski
processor • May 4, 2026, 2:13 PM
@Jeannette B Hey! Just checking in on this one. Work has been approved since February 20th.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72834/72834.pdf
Sarah Caffrey
dealer or external • May 5, 2026, 11:16 AM
There is 1 SOP on the WO that shows received. JB will send an update later today. @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72834/72834.pdf
Jeannette Britton
dealer or external • May 5, 2026, 12:12 PM
@Stephanie K @Rhianna S Good morning. I am checking on this. I checked the part status on Saturday and it's showing parts on order. When Ree comes in I will get with her on it.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72834/72834.pdf
Rhianna Szczesiul
dealer or external • May 5, 2026, 12:31 PM
Hello ladies @Stephanie K @Jeannette B the only item ordered was the water heater control center, that was received on April 18th.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72834/72834.pdf
Jeannette Britton
dealer or external • May 5, 2026, 5:30 PM
@Stephanie K WO has been sent to tech for completion, as soon as I get it back I will submit for payment
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72834/72834.pdf
Jeannette Britton
dealer or external • May 14, 2026, 6:17 PM
@Stephanie K I am still waiting on tech to get this back to me. I will check on it in the morning.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72834/72834.pdf
Stephanie Kendziorski
processor • May 20, 2026, 10:57 AM
Any update on this one?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72834/72834.pdf
Jeannette Britton
dealer or external • May 21, 2026, 6:26 PM
@Stephanie K Apparently this unit has sold. Brian also has an open WO and has parts on order for them, I did not realize he had an open WO.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72834/72834.pdf
Stephanie Kendziorski
processor • May 21, 2026, 10:34 PM
OK, thank you for the update.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72834/72834.pdf
Stephanie Kendziorski
processor • Jun 3, 2026, 12:57 PM
Submitted line 2 for payment. @Brian P Line 3 is now approved on claim 2697408
/home/openclaw/nas/Dropbox/MYRV 12024/6-Ready to Submit/Prime Time/72834/72834F.pdf
Stephanie Kendziorski
processor • Jun 10, 2026, 9:39 AM
Claim 2586357 paid $57 check 3173322 6/9/2026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72834/72834F.pdf
Processed summary
72834
MYRV 12024 • Stephanie • prime-time
Heat 22 • comments 16 • follow-ups 2 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Claim 2586357 paid $57 check 3173322 6/9/2026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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