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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72784 • MYRV 12024.
Stephanie Kendziorski
processor • Dec 30, 2025, 4:56 PM
@Brian P Do you have a Dometic account number? Are we using the $179 labor rate that you have for Jayco? I need to put the hourly rate on the claim form to Dometic.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72784/72784.pdf
Stephanie Kendziorski
processor • Dec 30, 2025, 4:56 PM
@Brian P Do you have a Dometic account number? Are we using the $179 labor rate that you have for Jayco? I need to put the hourly rate on the claim form to Dometic. @Sarah C @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72784/72784.pdf
Brian Parrott
dealer or external • Dec 30, 2025, 4:59 PM
Yes the Dometic account is: 10123050 Please use 195.00 for labor rate
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72784/72784.pdf
Stephanie Kendziorski
processor • Dec 30, 2025, 4:59 PM
Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72784/72784.pdf
Stephanie Kendziorski
processor • Dec 30, 2025, 5:04 PM
Emailed Dometic for authorization
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72784/72784.pdf
Stephanie Kendziorski
processor • Jan 2, 2026, 9:49 AM
Dometic instructed to file with Jayco, submitted PA J01488815-001.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72784/72784.pdf
Stephanie Kendziorski
processor • Jan 7, 2026, 2:29 PM
@Brian P Jayco is requesting photos of the model and serial number.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72784/72784.pdf
Brian Parrott
dealer or external • Jan 7, 2026, 4:02 PM
Downloaded the pics. Should I have moved it back to auth needed?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72784/72784.pdf
Stephanie Kendziorski
processor • Jan 8, 2026, 11:13 AM
Don't forget to tag me. You would move it to the #4 folder after adding a correction.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72784/72784.pdf
Stephanie Kendziorski
processor • Jan 12, 2026, 11:14 AM
@Brian P Job 1 approved 2.25 hours to replace motor
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72784/72784.pdf
Stephanie Kendziorski
processor • Feb 24, 2026, 9:16 AM
Hey @Brian P, the sail switch was not included on the original work order, so the PA does not include that, just the motor. Before I submit this one for payment, I am going to have Jayco put it back into revise so I can add the sail switch to the PA, just to make sure your part will get paid.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72784/72784F.pdf
Brian Parrott
dealer or external • Feb 24, 2026, 9:26 AM
Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72784/72784F.pdf
Stephanie Kendziorski
processor • Feb 27, 2026, 11:19 AM
@Brian P P/N 0315166 needs to be returned. Copy of claim in DB to include in the box.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72784/72784F.pdf
Stephanie Kendziorski
processor • Feb 27, 2026, 11:24 AM
Jayco instructed to do a new claim line for the sail switch. Sail switch submitted for payment, labor approved at 1.5 hours for sail switch, so with the furnace labor, you'll actually end up with 3.75 total (as long as the motor gets returned and tests bad). If this hasn't been closed out yet in your system, you could adjust your labor to reflect that.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72784/72784F.pdf
Brian Parrott
dealer or external • Feb 27, 2026, 11:39 AM
Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72784/72784F.pdf
Stephanie Kendziorski
processor • Mar 2, 2026, 10:55 AM
@Brian P Let me know when the part is sent back so I can move it to a different folder to keep track of. Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72784/72784F.pdf
Brian Parrott
dealer or external • Mar 3, 2026, 12:05 PM
Part being shipped today
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72784/72784F.pdf
Stephanie Kendziorski
processor • Mar 17, 2026, 11:05 AM
Claim J01488815 paid $958.46 3/16/2026 check 461560
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72784/72784F.pdf
Processed summary
72784
MYRV 12024 • Stephanie • open-range
Heat 18 • comments 18 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Claim J01488815 paid $958.46 3/16/2026 check 461560
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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