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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72768 • MYRV 12024.
Sarah Caffrey
dealer or external • Jan 22, 2026, 5:22 PM
@Jeannette B
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72768/72768.pdf
Stephanie Kendziorski
processor • Jan 23, 2026, 11:22 AM
@Jeannette B Job 1 - need labor time when repair is known Job 3 - need labor Job 4 - need labor Job 5 - need labor Job 6 - need labor Job 7 - need labor and pics Job 8 - are we doing anything with this? Says voids and gaps in underbelly, but no notes, pics or times. Job 9 - need labor Job 10 - need labor and pics @Sarah C @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72768/72768.pdf
Jeannette Britton
dealer or external • Jan 23, 2026, 12:27 PM
@Stephanie K This WO will need to be re-dispatched to a different tech. Is it OK if I transfer Jobs 1 - 10 to WO#72768-1?
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72768/72768.pdf
Stephanie Kendziorski
processor • Jan 23, 2026, 12:37 PM
I haven't started anything on this one yet, so it's ok with me. If all the warranty jobs are going to 72768-1, just make sure when you send it to me, that all the labor times, notes, and pics that you have are included. I needed time and pics for several of the jobs. If you're going to transfer all the warranty jobs to a new work order, I'll move this one into the "write off" folder, essentially just saying nothing on it will be claimable since you're transferring the lines.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72768/72768.pdf
Jeannette Britton
dealer or external • Jan 23, 2026, 12:47 PM
Is there a way to close this WO file?
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72768/72768.pdf
Stephanie Kendziorski
processor • Jan 23, 2026, 1:17 PM
Yep, I'll move it.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72768/72768.pdf
Stephanie Kendziorski
processor • Jan 23, 2026, 1:19 PM
All warranty lines are being transferred to 72768-1. Moving this to the write off (non-claimable) folder as nothing will be submitted to warranty on this.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72768/72768.pdf
Jeannette Britton
dealer or external • Jan 23, 2026, 2:19 PM
@Stephanie K Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72768/72768.pdf
Jeannette Britton
dealer or external • Jan 30, 2026, 2:22 PM
@Stephanie K I will be sending WO #72768-1 into a completely new file. Would it be possible to just delete this one altogether?
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72768/72768.pdf
Stephanie Kendziorski
processor • Jan 30, 2026, 2:50 PM
Let's not delete it from DB. We can just keep it here in the write off folder.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72768/72768.pdf
Jeannette Britton
dealer or external • Feb 2, 2026, 10:04 AM
@Stephanie K FYI I did transfer jobs 1-10 to WO #72768-1. I will await your approval
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72768/72768.pdf
Processed summary
72768
MYRV 12024 • Stephanie • forest-river
Heat 11 • comments 11 • follow-ups 0 • blocker Waiting on processor
Last author dealer_or_external • Jeannette Britton
@Stephanie K FYI I did transfer jobs 1-10 to WO #72768-1. I will await your approval
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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