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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
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Focused thread
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Claims that already look commercially done and should be cleared off the board.
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Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72745 • MYRV 12024.
Stephanie Kendziorski
processor • Jan 8, 2026, 12:22 PM
Submitted PA 2545052
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72745/72745.pdf
Stephanie Kendziorski
processor • Jan 12, 2026, 11:22 AM
@Brian P This was denied by FR stating that line 1 needs to be broken down into labor lines for each thing. They also need pictures of the slide out screws that are not so close. I can break it down by job - you have it pretty well documented, but I need the additional pictures they asked for of the screws. @Jeff M @Sarah C
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72745/72745.pdf
Brian Parrott
dealer or external • Jan 12, 2026, 11:47 AM
I took uploaded and more pics. Also, did you get the supplement added for the fiberglass and paint? I think I attached.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72745/72745.pdf
Stephanie Kendziorski
processor • Jan 12, 2026, 11:52 AM
Yep, I got the sublet invoice! I had it on the PA, but they denied that line too and told me to resubmit with the new one that'll be broken down.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72745/72745.pdf
Stephanie Kendziorski
processor • Jan 12, 2026, 12:24 PM
Submitted new PA 2547739
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72745/72745.pdf
Stephanie Kendziorski
processor • Jan 14, 2026, 12:07 PM
@Brian P - Per Dennis Plank all the time requested for the r/i of plumbing components and pressure test in order to replace the decal has been denied, 1.9 hours total. He has stated that those components do not need to be removed to replace the decal. Sublet, decal and the repair to the column separation is still pending review.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72745/72745.pdf
Stephanie Kendziorski
processor • Jan 21, 2026, 5:14 PM
Repair to the column is approved at 2.0 hours and the decal is approved for 1.0 hour. Still waiting for the sublet to be approved.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72745/72745.pdf
Stephanie Kendziorski
processor • Jan 27, 2026, 12:42 PM
@Brian P Total approved labor is 3.0 hours plus the $1226.00 sublet. As previously mentioned, it was determined by Dennis Plank that removal of all the plumbing components was not required.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72745/72745.pdf
Stephanie Kendziorski
processor • Jan 27, 2026, 12:43 PM
@Brian P Total approved labor is 3.0 hours plus the $1226.00 sublet. As previously mentioned, it was determined by Dennis Plank that removal of all the plumbing components was not required.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72745/72745.pdf
Stephanie Kendziorski
processor • Jan 27, 2026, 12:44 PM
Decal is approved and counts for 1.0 hour of the 3.0 approved.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72745/72745.pdf
Stephanie Kendziorski
processor • Feb 23, 2026, 2:20 PM
Submitted for payment. @Brian P @Sarah C When I went to submit this for payment I noticed that the .3 we requested for the city water connection and the black tank flush is denied - but they approved the labor at $57 per line. I'm not sure how this will play out, but just wanted to let you know there might be an additional .6 in labor that pays. I'm not sure when they went in and did that. I'm gonna include a copy here in DB of how it looks, you can see the line clearly shows denied, but the labor is approved. It's labor lines 2 & 3 on the claim sheet (per FR request, it had to be split into individual jobs)
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72745/72745F REVISED.pdf
Stephanie Kendziorski
processor • Mar 3, 2026, 12:22 PM
Claim 2547739 paid $1976.28 check 3117578 3/3/2026
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72745/72745F REVISED.pdf
Processed summary
72745
MYRV 12024 • Stephanie • prime-time
Heat 14 • comments 12 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Claim 2547739 paid $1976.28 check 3117578 3/3/2026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

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Waiting on processor

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
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