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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72719 • MYRV 12024.
Stephanie Kendziorski
processor • Mar 11, 2026, 9:37 AM
@Brian P Just checking in on this one. This is several months old now. Just wondering if anything has been completed.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Forest River/72719/72719.pdf
Sarah Caffrey
dealer or external • Mar 24, 2026, 2:18 PM
@Brian P @Jeff M At first glance, it appears this WO is ready to close and collect. The last comment from December states you ordered parts, and the SOP shows they've been billed out. Please update.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Forest River/72719/72719.pdf
Brian Parrott
dealer or external • Mar 24, 2026, 2:35 PM
I have emailed the factory in a attempt to get more than the 8.00hrs.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Forest River/72719/72719.pdf
Sarah Caffrey
dealer or external • Mar 24, 2026, 2:36 PM
Did you include Stephanie in that email?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Forest River/72719/72719.pdf
Brian Parrott
dealer or external • Mar 24, 2026, 3:04 PM
I will cc her in a response
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Forest River/72719/72719.pdf
Stephanie Kendziorski
processor • Mar 25, 2026, 11:49 AM
I got it, thank you. I've checked the claim in the portal, and no update to the labor time yet.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Forest River/72719/72719.pdf
Stephanie Kendziorski
processor • Mar 30, 2026, 12:37 PM
Hey Brian. This is still showing only 8.0 hours approved in the portal. Has anyone gotten back to you yet to let you know if they're going to increase your time?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Forest River/72719/72719.pdf
Brian Parrott
dealer or external • Mar 30, 2026, 1:48 PM
I have not heard a yes or a no. There has been no response.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Forest River/72719/72719.pdf
Stephanie Kendziorski
processor • Mar 30, 2026, 6:39 PM
Ok, I sent them another email.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Forest River/72719/72719.pdf
Stephanie Kendziorski
processor • Apr 6, 2026, 9:31 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Forest River/72719/72719F.pdf
Stephanie Kendziorski
processor • Apr 6, 2026, 12:03 PM
@Brian P - FR kicked it back, they need serial/model numbers for the fan. Need photo of Maxx Air model/serial number tag on inside flange of fan for warranty consideration.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Forest River/72719/72719F.pdf
Brian Parrott
dealer or external • Apr 6, 2026, 1:11 PM
I emailed pics
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Forest River/72719/72719F.pdf
Stephanie Kendziorski
processor • Apr 6, 2026, 1:32 PM
Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Forest River/72719/72719F.pdf
Stephanie Kendziorski
processor • Apr 15, 2026, 10:01 AM
Paid 4/14/2026 check 3140349 $2400.52
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Forest River/72719/72719F.pdf
Processed summary
72719
MYRV 12024 • Stephanie • forest-river
Heat 18 • comments 14 • follow-ups 1 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid 4/14/2026 check 3140349 $2400.52
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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