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Focused evidence thread

Thread evidence for 72707 • MYRV 12024.
Stephanie Kendziorski
processor • Dec 18, 2025, 9:54 AM
@Jeannette B Draft 2531075 started Job 5 - I have requested repair suggestion from manufacturer, but won't have an answer for you until the things below are addressed. Job 6 - Can you check the labor time here and let me know how much you need? There is only .1 accounted for by the $19 billed, and for this repair, I think you'll need more than that to take the cabinet apart and install a new stile. Job 7 - was there an attempt at adjusting the tension before going straight to replacement? It is required to attempt string tension adjustment before replacing. Job 10 - Can you please take a picture of the back of the shower head? It is required for the vendor. (If it is a Ramco faucet, it will be a required part return). Job 11 - just advising, lubrication is not typically covered. I will try, but just an FYI. @Sarah C @Jeff M
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Jeannette Britton
dealer or external • Dec 18, 2025, 11:39 AM
Job 6 - Requesting 4 hours, Job 7 - .50 hours requested. This is a roll up blind, tech has adjusted the roller as much as possible. Job 8 - Requesting 1 hour since the tab on the frame itself is broke and the entire frame will need to be removed, resealed and replaced
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Dec 23, 2025, 3:43 PM
Don't forget to tag me when you start a new thread! I wasn't notified you had provided an update,
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Dec 23, 2025, 3:45 PM
Submitted PA 2531075
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Jeannette Britton
dealer or external • Dec 23, 2025, 5:00 PM
Apologies. I'm still trying to figure some of this out
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Dec 23, 2025, 5:04 PM
That's ok. It's a learning curve for a bit while I learn stuff about your processes and you learn ours. On this one, for job 5 - FR is asking if there is anything on the interior that would cause a bulge?
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Jeannette Britton
dealer or external • Dec 23, 2025, 5:13 PM
@Stephanie K No.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Jan 6, 2026, 10:26 AM
@Jeannette B Job 1 - approved .25 Job 2 approved .25 Job 4 approved .25 Job 5 - pending review by FR service team Job 6 - pending vendor Job 7 approved .5 Job 8 - pending vendor job 9 approved .1 Job 10 approved .1 Job 11 - pending vendor
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Jeannette Britton
dealer or external • Jan 13, 2026, 3:23 PM
@Stephanie K By chance have you heard anything from FR team about Jobs #5, #8 and Job #11. Is it ok to order the shower head for Job #10 or should I hold off?
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Jan 13, 2026, 4:09 PM
I have not yet. I emailed them yesterday about it.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Jan 14, 2026, 11:12 AM
Emailed again this morning. Claim lines are still not updated and no response to my previous email.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Jan 15, 2026, 9:02 AM
@Jeannette B Jacqueline finally got back to me. For line 5 - are there any other pictures? The defect is hard to see, I'm not even sure if I am seeing it. Job 8 need a picture of the door tag. Job 11 - she has sent to the vendor. @Jeff M @Sarah C
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Jeannette Britton
dealer or external • Jan 15, 2026, 11:34 AM
@Stephanie K I have uploaded the picture of the door tag and some additional pictures of the front of unit - delam?- the red mark may be off a little but you can see the imperfection if your able to blow up the picture
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Jan 16, 2026, 9:18 AM
@Jeannette B FR is now asking for pictures of the yellow axle tag for line 11. The vendor has requested it.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Jan 16, 2026, 12:53 PM
@Jeannette B FR is now asking for pictures of the yellow axle tag for line 11. The vendor has requested it. @Jeff M @Sarah C
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Jan 20, 2026, 10:16 AM
Any luck getting the axle tag?
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Jan 20, 2026, 10:47 AM
@Jeannette B For line 5 - the repair FR is approving is to replace the front skin. I have a note over to them to see how much time they allow for that.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Jan 20, 2026, 10:49 AM
I looked up the flat rate code, and it's an actual time repair - but it does have these notes on it, so please make sure the conditions can be met. Exterior/Front, Fiberglass Cap, Cab Over/Replace/No Tread Code Pictures are required for this repair. Please provide the following pictures: 1. The complete item (all sides, part removed) 2. The defect, if possible 3. Identifying marks, tags, labels, stamps - or location - or model/serial numbers Please use JPEG or PDF formats only when attaching pictures to your claim. PAR code - The selected code requires authorization from Forest River or the Manufacturing Vendor prior to repair. Please contact the appropriate warranty department. US Dealers are required to return a UPS-sized cutout of the defective area if repairing or replacing front wall, side wall, or rear wall fiberglass skin because of delaminating or other manufacturer defect.. Canadian Dealers should submit clear pictures of defective area, and may be asked to return a cutout as well. Please review the claim notes on the repair line for instructions from your FR Warranty Representative. If the complaint is associated to any type of warping, bubbling, delamination, etc., Dealer should include a picture of the item with a straight edge on or near the problem. This will help identify the it more clearly. When a straight edge is not used, it is difficult to see the problem. If a picture is not supplied initially, the Warranty Representative may request one.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Jan 20, 2026, 10:50 AM
@Jeannette B For line 5 - the repair FR is approving is to replace the front skin. I have a note over to them to see how much time they allow for that.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Jan 22, 2026, 11:37 AM
@Jeannette B FR is willing to authorized 5.0 hours for the wrap replacement on job 5. Job 11 - will you be able to get the photo that is being requested? FR needs a picture of the yellow axle tag.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Jan 22, 2026, 11:38 AM
@Jeannette B Job 1 - approved .25 Job 2 approved .25 Job 4 approved .25 Job 5 - pending review by FR service team Job 6 - approved 2.0 - Hello there, The requested repair has been authorized by Forest River and the Vendor for 2.00hrs for replacement stiles. Please order the replacement part from the Forest River parts department at div92parts@forestriverinc.com or by calling 574 642 3119 or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied and a receipt would be required. Thank you Job 7 approved .5 Job 8 - pending vendor job 9 approved .1 Job 10 approved .1 Job 11 - pending vendor
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Jeannette Britton
dealer or external • Jan 22, 2026, 12:52 PM
@Stephanie K I took 2 pictures of both axle tags. and just uploaded
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Jan 23, 2026, 11:35 AM
@Jeannette B @Brian P FR is requesting a labor breakdown for the replacement of the filon. I know we talked about this and Brian helped outside with it, so I am including him here. I had notes on the claim after we talked that the backer board would be needed, window removed and reinstalled, possible window seal replacement if damaged, removal and reinstall of the light, and replacement of the decals...but I do not know how to break it down to support your 8 hours. Can you provide that for me and then I will get it over to FR? Thank you.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Jan 23, 2026, 11:46 AM
@Jeannette B @Brian P FR is requesting a labor breakdown for the replacement of the filon. I know we talked about this and Brian helped outside with it, so I am including him here. I had notes on the claim after we talked that the backer board would be needed, window removed and reinstalled, possible window seal replacement if damaged, removal and reinstall of the light, and replacement of the decals...but I do not know how to break it down to support your 8 hours. Can you provide that for me and then I will get it over to FR? Thank you. @Sarah C @Jeff M
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Jeannette Britton
dealer or external • Jan 31, 2026, 2:48 PM
@Stephanie K I will need to get Brian's assistance on the brake down. My concern is FR has their own brake down and I'm wondering it they are going to approve what we put.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Feb 2, 2026, 9:12 AM
I've added a breakdown in the FR portal. They said they would authorize up to 5.0 hours for the filon. So, I used that, plus some flat rates to get it up to 8.0 that is needed. FR has not yet responded to my feedback, it is still pending their review.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Jeannette Britton
dealer or external • Feb 2, 2026, 10:30 AM
@Stephanie K Thank you
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Feb 3, 2026, 9:39 AM
Job 8 approved .3 - new entry door window frame Job 11 - approved .3
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Feb 5, 2026, 5:45 PM
@Jeannette B Just wanted to give you an update. I've been going back and forth with FR on job 5 since the end of January. Just don't want you wondering about it, it's still being worked on. :)
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Jeannette Britton
dealer or external • Feb 6, 2026, 9:39 AM
@Stephanie K No worries. I have kept Ms. Martino updated. I will see about ordering the parts that have been approved though.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Feb 6, 2026, 9:57 AM
Yay! We finally got an approval today! Line 5 is approved at 8.0 hours.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Stephanie Kendziorski
processor • Feb 6, 2026, 9:58 AM
Line 5 approved 8.0
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Jeannette Britton
dealer or external • Feb 6, 2026, 9:58 AM
@Stephanie K SWEET!! Thank you. I will order all parts today
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707 - duplicate/72707.pdf
Jeannette Britton
dealer or external • Mar 31, 2026, 5:52 PM
@Stephanie K Just wanted to give you an update, since I am not sure how long warranty claims stay open. We are still waiting on parts and will be for a bit.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/72707/72707.pdf
Stephanie Kendziorski
processor • Mar 31, 2026, 6:33 PM
Ok, thank you. Typically, a claim in the FR portal won't expire until 6 months after it was entered.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/72707/72707.pdf
Stephanie Kendziorski
processor • May 4, 2026, 2:29 PM
@Jeannette B Just checking in on this one. Were parts received?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/72707/72707.pdf
Sarah Caffrey
dealer or external • May 5, 2026, 11:14 AM
I just reviewed the WO and it appears all parts have been received. JB was off yesterday, she should have an update for you later today. @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/72707/72707.pdf
Jeannette Britton
dealer or external • May 5, 2026, 5:27 PM
@Stephanie K All parts are now in, she is scheduled to bring her unit back in on Saturday 05.09.26
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/72707/72707.pdf
Stephanie Kendziorski
processor • May 14, 2026, 10:57 AM
Hey Jeannette. Just want to check in with this one. Did the customer bring her unit back in? This PA is set to expire soon, and job 5 was quite an ordeal to get approved. Trying to get it reapproved might also be difficult if it does expire. Just want to make sure we don't miss the time frame. @Jeff M @Sarah C
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/72707/72707.pdf
Jeannette Britton
dealer or external • May 14, 2026, 6:19 PM
@Stephanie K She did bring back on Saturday 05.09.26. It is in the bay
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/72707/72707.pdf
Jeannette Britton
dealer or external • May 16, 2026, 3:09 PM
@Stephanie K I do believe this is about done. I will check the status on Tuesday when I come in.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/72707/72707.pdf
Stephanie Kendziorski
processor • May 20, 2026, 11:05 AM
Just a reminder on this one, PA is set to expire soon. When work is complete, please upload to submit for payment before expiration.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/72707/72707.pdf
Jeannette Britton
dealer or external • May 20, 2026, 12:52 PM
@Stephanie K Good morning. We are currently waiting on a Decal.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/72707/72707.pdf
Jeannette Britton
dealer or external • May 27, 2026, 11:03 AM
@Stephanie K The decal we were waiting on was just received. I should be able to finalize this WO by the end of the week and submit for payment
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Rpod/72707/72707.pdf
Stephanie Kendziorski
processor • May 28, 2026, 4:23 PM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/6-Ready to Submit/Rpod/72707/72707.pdf
Stephanie Kendziorski
processor • Jun 3, 2026, 2:01 PM
@Jeannette B FR wants to know if the tech attempted to adjust the blind. I don't know why they didn't ask this at PA, seems irrelevant to me now - they authorized the shade replacement and now we are claiming it, seems like a no brainer to me. But, can you let me know if the tech did so I can respond to them properly? Thank you! :) (excuse my little frustration venting there.)
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/72707/72707.pdf
Jeannette Britton
dealer or external • Jun 4, 2026, 9:40 AM
@Stephanie K Based off what the tech said he tried but the spring was weak. Unfortunately, I cannot ask the tech since he is no longer here.
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Rpod/72707/72707.pdf
Stephanie Kendziorski
processor • Jun 10, 2026, 9:29 AM
FR split this work order into two claims Claim 2531075 paid $855.20 check 3173322
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/72707/72707.pdf
Stephanie Kendziorski
processor • Jun 26, 2026, 12:48 PM
Claim 2700181 is paid $2619.79 check 3181609 6/23/2026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/72707/72707.pdf
Stephanie Kendziorski
processor • Jun 26, 2026, 12:53 PM
Part 15108 for body tape paid at $103.50 instead of $10.38, FR approved that amount
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Rpod/72707/72707.pdf
Processed summary
72707
MYRV 12024 • Stephanie • rpod
Heat 69 • comments 52 • follow-ups 3 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Part 15108 for body tape paid at $103.50 instead of $10.38, FR approved that amount
Open claim

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