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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72683 • MYRV 12024.
Sarah Caffrey
dealer or external • Dec 16, 2025, 10:14 PM
@Stephanie K @Jeannette B
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Rpod/72683-1F/72683/72683/72683.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 11:39 AM
There are no warranty jobs on this work order. If job 2 needs to go in, please get me complete 3 C's, your requested labor, and pictures (make sure to include any serial/model numbers). @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Rpod/72683-1F/72683/72683/72683.pdf
Jeannette Britton
dealer or external • Dec 18, 2025, 11:47 AM
I have changed Job 2 to Warranty and sent it back to tech for 3 "C"
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Rpod/72683-1F/72683/72683/72683.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 5:52 PM
@Jeannette B Submitted PA 2532190 and it was immediately approved for .5 on job 2.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Rpod/72683-1F/72683/72683/72683.pdf
Stephanie Kendziorski
processor • Dec 23, 2025, 3:47 PM
Any update from the tech on this one?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Rpod/72683-1F/72683/72683/72683.pdf
Jeannette Britton
dealer or external • Dec 23, 2025, 4:48 PM
I thought I sent this one back, sorry. The jack is a defective jack and needs to be replaced. Tech is requesting .50. I will upload the pictures
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Rpod/72683-1F/72683/72683/72683.pdf
Jeannette Britton
dealer or external • Dec 23, 2025, 4:48 PM
Also, that job was transferred to WO #72683-1
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Rpod/72683-1F/72683/72683/72683.pdf
Jeannette Britton
dealer or external • Dec 23, 2025, 4:58 PM
@Stephanie K I cannot locate the comments regarding WO 72683-1 but the jack on this one was transferred to that work order and was approved already for .50 = Claim #2532190
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Rpod/72683-1F/72683/72683/72683.pdf
Processed summary
72683
MYRV 12024 • Stephanie • rpod
Heat 10 • comments 8 • follow-ups 1 • blocker Waiting on processor
Last author dealer_or_external • Jeannette Britton
@Stephanie K I cannot locate the comments regarding WO 72683-1 but the jack on this one was transferred to that work order and was approved already for .50 = Claim #2532190
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

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No active claim lane is surfacing here right now.

Waiting on OEM

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Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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