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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
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Claim threads with processed comment intelligence attached.
Active last 7d
193
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31
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Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72661 • MYRV 12024.
Jeannette Britton
dealer or external • Dec 16, 2025, 4:47 PM
@Stephanie K claim #2500852 Tech is requesting 8hours for Job #2. 1.5hours was approved
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 2:01 PM
Job 1 - approved .5 Job 2 - approved 1.5 - I have an email over to the manufacturer to see about getting more time for you on this. I will keep you posted. @Jeannette B Job 3 - approved .2 Job 4 - approved .2 Job 5 - approved .3 Job 6 - approved .4
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 4:11 PM
Jeannette, I had emailed Tony Dile in regard to line 2 only being approved for 1.5 hours instead of the 9 requested on the claim. His feedback was: "Per your email from what I saw hinge can be removed wood glue applyed in crack ,hole drilled from back side proper size screw used to close crack,let dry reinstall hinge.Please,provide pictures proving this would not work for futher consideration.TD" If the 9.0 still needs to be pursued, please send me the photos he requested. If the technician can properly do the repair with the suggestion Tony provided, please let me know. I do also want to note here that the work order shows 8.0 hours being requested, but 9.0 hours were put into the system. Copy of email I sent Tony has also been added here in DB. @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 4:11 PM
Jeannette, I had emailed Tony Dile in regard to line 2 only being approved for 1.5 hours instead of the 9 requested on the claim. His feedback was: "Per your email from what I saw hinge can be removed wood glue applyed in crack ,hole drilled from back side proper size screw used to close crack,let dry reinstall hinge.Please,provide pictures proving this would not work for futher consideration.TD" If the 9.0 still needs to be pursued, please send me the photos he requested. If the technician can properly do the repair with the suggestion Tony provided, please let me know. I do also want to note here that the work order shows 8.0 hours being requested, but 9.0 hours were put into the system. Copy of email I sent Tony has also been added here in DB. @Jeff M @Sarah C
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Jeannette Britton
dealer or external • Dec 19, 2025, 6:33 PM
I will give it back to the tech with the notes attached for him.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Stephanie Kendziorski
processor • Dec 22, 2025, 10:22 AM
Ok, keep me posted.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Sarah Caffrey
dealer or external • Jan 2, 2026, 12:52 PM
Has the tech given any input @Jeannette B @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Stephanie Kendziorski
processor • Jan 8, 2026, 11:34 AM
@Jeannette B Has the tech given any feedback about the repair Tony provided?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Stephanie Kendziorski
processor • Jan 15, 2026, 12:06 PM
Just following up on this one - any feedback from the tech yet?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Stephanie Kendziorski
processor • Jan 19, 2026, 12:47 PM
Are we joust moving forward with the 1.5 hour Tony approved with the repair he sent? Has tech provided any feedback?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Stephanie Kendziorski
processor • Jan 19, 2026, 12:48 PM
Are we joust moving forward with the 1.5 hour Tony approved with the repair he sent? Has tech provided any feedback? FR has been gracious with giving us ample time on this, and I fear without a response soon it may just get approved for the 1.5 since we have not been able to provide any feedback to Tony.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Stephanie Kendziorski
processor • Jan 22, 2026, 11:30 AM
@Jeannette B Has the tech had a chance to review the repair procedure that Tony Dile suggested? If so, will it properly correct the issue? This is an older one, since November, we really should give Tony an update. As a reminder - here is what Tony suggested doing. Per your email from what I saw hinge can be removed wood glue applied in crack ,hole drilled from back side proper size screw used to close crack, let dry reinstall hinge. Please, provide pictures proving this would not work for further consideration.TD
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Jeannette Britton
dealer or external • Jan 23, 2026, 3:10 PM
@Stephanie K Tech has completed the job per Tonys instructions. I am hoping to close WO and submit for payment either today or Tuesday
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Stephanie Kendziorski
processor • Jan 23, 2026, 3:25 PM
The 1.5 Tony authorized was enough for him to do the repair?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Stephanie Kendziorski
processor • Jan 28, 2026, 4:10 PM
@Jeannette B Job 1 approved .5- Excessive time requested for work to be done aproved time .50 NVCB. Per dealers description of this repair. This authorization is pending ALL requirements of repair code have been met.TD. Job 2 - approved 2.0 to repair only - hinge can be removed wood glue applyed in crack ,hole drilled from back side proper size screw used to close crack,let dry reinstall hinge. JOb 3 approved .2 - Excessive time requested for work to be done aproved time .20 NVCB. Per dealers description of this repair. This authorization is pending ALL requirements of repair code have been met.TD. Job 4 - approved .2 - The time for this repair has been adjusted. Job 5 approved .3 -The time for this repair has been adjusted Job 6 approved .4
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Jeannette Britton
dealer or external • Jan 31, 2026, 1:42 PM
@Stephanie K Tech did the work as instructed for Job #2
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Jeannette Britton
dealer or external • Jan 31, 2026, 1:44 PM
@Stephanie K Tech is over on Job #1 since he did find two leaks.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Jeannette Britton
dealer or external • Jan 31, 2026, 1:49 PM
@Stephanie K I closed this WO and will be submitting for payment. Per Brian he asked that shop supplies be added.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Stephanie Kendziorski
processor • Feb 2, 2026, 1:12 PM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661F.pdf
Stephanie Kendziorski
processor • Feb 11, 2026, 9:34 AM
Claim 2500852 paid $709.16 check 3106765 2/10/2026
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661F.pdf
Sarah Caffrey
dealer or external • Feb 23, 2026, 1:20 PM
Job 1 was closed with 1.35 collectable but only .50 was approved. Please ensure the approved amount on the claim matches your WO prior to closing in the future. @Brian P @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Brian Parrott
dealer or external • Feb 23, 2026, 1:28 PM
This was an old one, time was given before approval.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Sarah Caffrey
dealer or external • Feb 23, 2026, 2:28 PM
My apologies, I was looking at the promise date which read January.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf
Processed summary
72661
MYRV 12024 • Stephanie • prime-time
Heat 29 • comments 23 • follow-ups 1 • blocker Unknown blocker
Last author dealer_or_external • Sarah Caffrey
My apologies, I was looking at the promise date which read January.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

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Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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