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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72636 • MYRV 12024.
Jeannette Britton
dealer or external • Jan 20, 2026, 6:16 PM
@Stephanie K This is one that was not uploaded. It is my understanding a PA has been submitted. We are currently waiting on parts, however I have not checked to see what labor hours were approved.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72636/72636.pdf
Stephanie Kendziorski
processor • Jan 21, 2026, 9:16 AM
PA 2501073 Job 1 approved .3 Job 2 approved 2.5 Job 4 approved part only
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72636/72636.pdf
Stephanie Kendziorski
processor • Jan 21, 2026, 9:16 AM
@Jeannette B PA 2501073 Job 1 approved .3 Job 2 approved 2.5 Job 4 approved part only
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72636/72636.pdf
Stephanie Kendziorski
processor • Jan 21, 2026, 9:23 AM
@Jeannette B PA 2501073 Job 1 approved .3 Job 2 approved 2.5 Job 3 - not on PA at all - has previous claim for wiring repair because of blown fuses, however it looks like the awning circuit was the main issue. Do you need this line put in? If so, I need your labor time. Job 4 approved part only
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72636/72636.pdf
Jeannette Britton
dealer or external • Jan 21, 2026, 9:56 AM
@Stephanie K If at all possible if Job #3 can be put in as .25.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72636/72636.pdf
Stephanie Kendziorski
processor • Jan 21, 2026, 10:01 AM
Flat rate is just .2, can I go with that so we don't need to get pre-approval?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72636/72636.pdf
Stephanie Kendziorski
processor • Jan 21, 2026, 11:06 AM
@Jeannette B Are you ok with the .2 instead of .25 to avoid having to get a pre-auth on it?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72636/72636.pdf
Jeannette Britton
dealer or external • Jan 21, 2026, 12:23 PM
@Stephanie K.20 will work. I will adjust his time. Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72636/72636.pdf
Stephanie Kendziorski
processor • Jan 21, 2026, 12:26 PM
All lines approved, job 3 - .2
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72636/72636.pdf
Stephanie Kendziorski
processor • Mar 23, 2026, 9:58 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72636/72636F.pdf
Stephanie Kendziorski
processor • Apr 2, 2026, 1:33 PM
Paid $670.41 check 3132742 3/31/2026
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72636/72636F.pdf
Processed summary
72636
MYRV 12024 • Stephanie • prime-time
Heat 11 • comments 11 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $670.41 check 3132742 3/31/2026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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