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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72584 • MYRV 12024.
Stephanie Kendziorski
processor • Feb 23, 2026, 10:34 AM
@Brian P, can you print out the "Warranty Claim Form" that I have included here in DB and fill in the missing information and sign it so I can send it over to Lippert? If you want to edit the PDF first and add in the missing information first, that would also work. There is not any customer information on the work order besides a name, and I am not sure on the date of purchase or manufacture. I also don't have your Lippert dealer number or the invoice the part.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Vendor/72584/72584.pdf
Stephanie Kendziorski
processor • Feb 23, 2026, 11:02 AM
@Brian P, can you print out the "Warranty Claim Form" that I have included here in DB and fill in the missing information and sign it so I can send it over to Lippert? If you want to edit the PDF first and add in the missing information first, that would also work. There is not any customer information on the work order besides a name, and I am not sure on the date of purchase or manufacture. I also don't have your Lippert dealer number or the invoice the part. @Sarah C @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Vendor/72584/72584.pdf
Brian Parrott
dealer or external • Feb 23, 2026, 12:49 PM
I added the info and also attached the invoice for the awning.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Vendor/72584/72584.pdf
Stephanie Kendziorski
processor • Feb 23, 2026, 1:39 PM
Thank for the invoice, I'm wondering though if it is the correct invoice? The price on the invoice is quite a bit higher than what you have billed here. Additionally, the part was ordered months before this unit came in for repair? It also seems to be a different part description on the invoice, so I just want to double check the part and pricing is correct on your work order.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Vendor/72584/72584.pdf
Brian Parrott
dealer or external • Feb 23, 2026, 1:50 PM
The invoice shows when we purchased the actual complete awning. They sent a replacement fabric for that awning.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Vendor/72584/72584.pdf
Stephanie Kendziorski
processor • Feb 23, 2026, 1:53 PM
Ok, thank you for clarifying.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Vendor/72584/72584.pdf
Stephanie Kendziorski
processor • Mar 2, 2026, 11:42 AM
@Brian P Just FYI, Lippert reduced the price of the part on this to the cost price that was on the invoice. I don't have a copy of the invoice they calculated from, but the new total on this is $551.41. I have attached the email showing their breakdown.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Vendor/72584/72584.pdf
Processed summary
72584
MYRV 12024 • Stephanie • nucamp
Heat 7 • comments 7 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
@Brian P Just FYI, Lippert reduced the price of the part on this to the cost price that was on the invoice. I don't have a copy of the invoice they calculated from, but the new total on this is $551.41. I have attached t
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Waiting on OEM

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Waiting on processor

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Ready to close

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
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