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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72583-1 • MYRV 12024.
Stephanie Kendziorski
processor • Jan 26, 2026, 12:23 PM
Submitted PA 2561447
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72583-1/72583-1.pdf
Stephanie Kendziorski
processor • Jan 26, 2026, 2:55 PM
@Jeannette B Tony Dile at FR would like to know if the decals can be repaired by popping the bubble with a pin and then using a squeegee to smooth them out.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72583-1/72583-1.pdf
Jeannette Britton
dealer or external • Jan 27, 2026, 2:41 PM
@Stephanie K I can send it back to the tech tomorrow, some of the bubbles are quite big and have some minor chipping on them already. If they crack we will be into it for more time though
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72583-1/72583-1.pdf
Stephanie Kendziorski
processor • Jan 30, 2026, 10:39 AM
Did popping the bubble and smoothing any of them out work?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72583-1/72583-1.pdf
Jeannette Britton
dealer or external • Jan 30, 2026, 12:16 PM
@Stephanie K Tech has not had a chance to do it...We are a little short on techs
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72583-1/72583-1.pdf
Stephanie Kendziorski
processor • Jan 30, 2026, 12:24 PM
Ok, just wanted to check. :)
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72583-1/72583-1.pdf
Jeannette Britton
dealer or external • Jan 31, 2026, 2:55 PM
@Stephanie K Tech completed popping the bubble as instructed. He said they will more than likely need to be replaced but i guess we will cross that bridge when unit sells. Please let me know the times I can give the tech and then I will finalize the WO.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72583-1/72583-1.pdf
Stephanie Kendziorski
processor • Feb 2, 2026, 9:03 AM
I've added feedback and once approved, I will let you know the times for the decals. Job 5 is approved for part only.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72583-1/72583-1.pdf
Stephanie Kendziorski
processor • Feb 5, 2026, 5:23 PM
@Jeannette B Line 1 approved .25 - pop bubbles Job 2 approved .25 - pop bubbles Job 3 approved .25 - pop bubbles Job 4 approved .25 - pop bubbles Job 5 - approved part only
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72583-1/72583-1.pdf
Stephanie Kendziorski
processor • Mar 2, 2026, 11:08 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72583-1/72583-1F.pdf
Stephanie Kendziorski
processor • Mar 11, 2026, 11:29 AM
Claim 2561447 paid $207.42 check 3121317 3/10/2026
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/PrimeTime/72583-1/72583-1F.pdf
Processed summary
72583-1
MYRV 12024 • Stephanie • prime-time
Heat 11 • comments 11 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Claim 2561447 paid $207.42 check 3121317 3/10/2026
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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