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Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Focused evidence thread

Thread evidence for 72579 • MYRV 12024.
Stephanie Kendziorski
processor • Dec 18, 2025, 5:38 PM
@Jeannette B Job 3 Do you have the serial number for the water heater? Can you tell me if this has a pilot light or if it's electronic ignition? @Sarah C @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 5:40 PM
Draft 2532176
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Jeannette Britton
dealer or external • Dec 19, 2025, 6:05 PM
I will see about getting the serial number tomorrow and find out about the lightning
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Stephanie Kendziorski
processor • Dec 22, 2025, 11:17 AM
Any update on this one?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Jeannette Britton
dealer or external • Dec 23, 2025, 6:37 PM
@Stephanie K I will get the pictures on Friday when I come in
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Jeannette Britton
dealer or external • Dec 26, 2025, 6:33 PM
@Stephanie K I uploaded additional pictures of the water heater and of the decals pealing on the each side of unit. AND I added an additional job (#5) that the pass. tire is missing the dust cap. Do I need to upload the work order adding the dust cap? The water heater is electronic ignite.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Stephanie Kendziorski
processor • Dec 29, 2025, 10:35 AM
Submitted PA 2532176
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Jeff Myers
dealer or external • Jan 2, 2026, 10:59 AM
any updates on this one?? @Jeannette B @Brian P
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Stephanie Kendziorski
processor • Jan 2, 2026, 11:23 AM
PA was submitted, it is currently waiting to be reviewed by FR.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Stephanie Kendziorski
processor • Jan 2, 2026, 11:24 AM
PA was submitted, it is currently waiting to be reviewed by FR (waiting for vendor response)
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Brian Parrott
dealer or external • Jan 2, 2026, 2:56 PM
We doubled checked the water heater as the unit just sold. If the flow is controlled the water heater functions normally. There is no issue with the water heater. We still have to replace the decals. @Stephanie K
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Stephanie Kendziorski
processor • Jan 2, 2026, 3:56 PM
The decals are approved for 1.0 hour.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Brian Parrott
dealer or external • Jan 2, 2026, 5:46 PM
Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Stephanie Kendziorski
processor • Jan 5, 2026, 4:54 PM
@Jeannette B Decals approved 1.0 Gas valve approved 1.0 - field scrap old part
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Jeannette Britton
dealer or external • Feb 5, 2026, 10:50 AM
@Stephanie K We received a total of 6 decals to be removed and replaced but was only approved for 1 hours to do all of them. Can we get additional time, please
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Stephanie Kendziorski
processor • Feb 5, 2026, 1:35 PM
How much additional time do you need?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Jeannette Britton
dealer or external • Feb 5, 2026, 1:46 PM
@Stephanie K At least 4, if possible. Usually we get an hour to remove and replace big decal (each decal)
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Stephanie Kendziorski
processor • Feb 5, 2026, 1:48 PM
Ok, let me see what i can do!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Jeannette Britton
dealer or external • Feb 5, 2026, 1:59 PM
@Stephanie K Thank you. and FYI this job was transferred to WO#72579-1
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Stephanie Kendziorski
processor • Feb 5, 2026, 2:04 PM
Ok. If you want, I can split the PA and get the valve and dust cap submitted for payment. Just need a final copy of 72579.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Stephanie Kendziorski
processor • Feb 6, 2026, 10:20 AM
Tony did not return my phone call from 2/5 about getting an increase to the labor for job 2. Added a new line on the claim with the additional labor.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Stephanie Kendziorski
processor • Feb 10, 2026, 10:20 AM
@Jeannette B Decals authorized for an additional 5.0 hours.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Sarah Caffrey
dealer or external • Feb 10, 2026, 11:24 AM
@Stephanie K @Jeannette B @Jeff M I corrected this WO and uploaded the finalized copy. I split claim#2532176 and submitted for payment. The split claim # is 2575644 for the decals which is on WO 72579-1. I also added a comment to this WO referencing the new claim # Just wanted to keep everyone in the loop
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Stephanie Kendziorski
processor • Feb 10, 2026, 12:17 PM
Hey Sarah and Jeannette, I see the claim that was submitted for payment for the valve and the dust cap got kicked back. FR wants to know if Suburban sent over the valve? You guys were authorized to replace the gas valve on job 3 - but the final copy of the work order has totally different notes and the part was not claimed. No parts were claimed for the dust cap on line 5 either. Do you not need any parts claimed for this work order? (I know the decals will go on the transferred work order)
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Stephanie Kendziorski
processor • Feb 10, 2026, 12:28 PM
Going through all the notes on this one in DB, it does look like job 3 ended up being a NPF, Brian had left a note back in January about it. If that is the case, I am not sure FR will pay the 1.0 hour you were authorized, since that was for replacement of the valve. I can see if they would pay some of it for diag and rechecking it. For the dust cap - I can just use shop supplies at 5% of approved labor - which would be $.48 cents if you want.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Sarah Caffrey
dealer or external • Feb 10, 2026, 12:31 PM
Lets see if they will approve any diag time for job 3. If not, I will adjust the WO again if I haven't done EOM for January. Sounds good on the dust cap.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579.pdf
Jeannette Britton
dealer or external • Feb 17, 2026, 6:33 PM
@Stephanie K I was supposed to put this as 72579-1F. If I need to resubmit it as a final I can. I will wait to submit for payment until I hear from you
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579-1.pdf
Stephanie Kendziorski
processor • Feb 17, 2026, 7:12 PM
It's fine the way it is. 😃
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579-1.pdf
Stephanie Kendziorski
processor • Feb 18, 2026, 9:09 AM
Claim 2532176 paid $199.98 check 3110080 2/17/2026
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579F.pdf
Stephanie Kendziorski
processor • Feb 23, 2026, 9:18 AM
@Jeannette B Here it is. I went ahead and submitted it for payment last week. This copy was fine even though the "F" was missing from the filename.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579-1.pdf
Stephanie Kendziorski
processor • Feb 25, 2026, 10:45 AM
Claim 2575644 paid $1244.91 check 3113627 2/24/2026
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72579/72579F.pdf
Processed summary
72579
MYRV 12024 • Stephanie • prime-time
Heat 35 • comments 31 • follow-ups 2 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Claim 2575644 paid $1244.91 check 3113627 2/24/2026
Open claim

Dealer comment scorecard

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