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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72578 • MYRV 12024.
Sarah Caffrey
dealer or external • Jan 22, 2026, 5:00 PM
@Jeannette B
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72578/72578.pdf
Stephanie Kendziorski
processor • Jan 23, 2026, 10:27 AM
Submitted PA 2559988 for lines 2 & 3 only
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72578/72578.pdf
Jeannette Britton
dealer or external • Jan 31, 2026, 4:51 PM
@Stephanie K Have the items been approved to order? What labor was approved
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72578/72578.pdf
Stephanie Kendziorski
processor • Feb 2, 2026, 8:57 AM
Yes, sorry. I don't know how I missed posting the times. Job 2 is approved 2.0 Job 3 is approved .2
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72578/72578.pdf
Jeannette Britton
dealer or external • Feb 2, 2026, 1:02 PM
@Stephanie K Were the decals approved to be ordered or does the tech need to pop and try smoothing them?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72578/72578.pdf
Stephanie Kendziorski
processor • Feb 2, 2026, 1:19 PM
Job 2 was approved for replacement of the decals on both sides.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72578/72578.pdf
Stephanie Kendziorski
processor • Apr 8, 2026, 11:01 AM
@Jeannette B Hey! Just wanted to check and see the status of this one. It's dated back in October. We got approval for it back in January, so just wondering if things are moving along with this one. @Jeff M @Sarah C
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72578/72578.pdf
Stephanie Kendziorski
processor • Apr 20, 2026, 9:29 AM
@Jeannette B I need an invoice for part F100731344. I can find two under this VIN, but not for that decal or freight charge. Thank you. @Rhianna S
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72578/72578F.pdf
Stephanie Kendziorski
processor • Apr 20, 2026, 9:31 AM
This unit also has an open recall, 26V221 @Jeannette B
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72578/72578F.pdf
Stephanie Kendziorski
processor • Apr 21, 2026, 9:35 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72578/72578F.pdf
Jeannette Britton
dealer or external • Apr 21, 2026, 4:28 PM
@Stephanie K This unit has sold. I have already reached out to the customer. I have open WO #73215 for the recall - Once the customer calls I will upload
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72578/72578F.pdf
Jeannette Britton
dealer or external • Apr 25, 2026, 10:52 AM
@Rhianna S Good morning. Will you please provide this to Stephanie
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72578/72578F.pdf
Stephanie Kendziorski
processor • Apr 25, 2026, 1:01 PM
She got it for me. Thanks!
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72578/72578F.pdf
Stephanie Kendziorski
processor • Apr 28, 2026, 10:41 AM
Paid $523.28 check 3147501 4/28/2026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72578/72578F.pdf
Processed summary
72578
MYRV 12024 • Stephanie • prime-time
Heat 16 • comments 14 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $523.28 check 3147501 4/28/2026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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