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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72482-1 • MYRV 12024.
Sarah Caffrey
dealer or external • Dec 18, 2025, 5:19 PM
@Stephanie K @Jeannette B @Jeff M Claim#2471248 claim sheet attached
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72482-1/72482-1.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 6:45 PM
@Jeannette B Vendor states: Suburban will authorize the replacement of the Limit Switch, field scrap the old part, warranty allowance time is .75 hrs. This authorization is pending ALL requirements of repair code have been met.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72482-1/72482-1.pdf
Jeannette Britton
dealer or external • Dec 26, 2025, 10:29 AM
@Stephanie K What are the chances of getting more time approved since the furnace needs to be pulled to replace the limit switch? Tech requested 3hours
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72482-1/72482-1.pdf
Jeannette Britton
dealer or external • Dec 26, 2025, 10:32 AM
@Stephanie K Is it possible for Suburban to cover some of his time?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72482-1/72482-1.pdf
Stephanie Kendziorski
processor • Dec 26, 2025, 10:53 AM
Let me see what I can do. The authorization had 4.0 of labor requested and it was notated the furnace would need to be pulled, let me email FR and see if they can cover some of the labor if Suburban won't.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72482-1/72482-1.pdf
Jeannette Britton
dealer or external • Dec 26, 2025, 12:36 PM
@Stephanie K Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72482-1/72482-1.pdf
Stephanie Kendziorski
processor • Dec 30, 2025, 3:34 PM
Jeannette, the most I can get is 1.5 hours. Suburban only authorized the flat rate of .75, and as a one-time goodwill, Richard added .75,
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72482-1/72482-1.pdf
Jeannette Britton
dealer or external • Dec 30, 2025, 6:26 PM
@Stephanie K Thank you. I will get with Brian on the overage
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72482-1/72482-1.pdf
Stephanie Kendziorski
processor • Jan 13, 2026, 11:15 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72482-1/72482-1F.pdf
Stephanie Kendziorski
processor • Jan 21, 2026, 10:51 AM
Paid $319.52 1/13/2026 check 3096370
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72482-1/72482-1F.pdf
Processed summary
72482-1
MYRV 12024 • Stephanie • prime-time
Heat 10 • comments 10 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $319.52 1/13/2026 check 3096370
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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