iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72475 • MYRV 12024.
Stephanie Kendziorski
processor • Jan 14, 2026, 10:48 AM
Submitted PA 2550448
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Rpod/72475/72475.pdf
Stephanie Kendziorski
processor • Jan 14, 2026, 11:10 AM
@Brian P Do you have a picture of the mattress that shows the glass? FR is asking for one. @Sarah C @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Rpod/72475/72475.pdf
Brian Parrott
dealer or external • Jan 14, 2026, 11:49 AM
Uploaded pic of mattress
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Rpod/72475/72475.pdf
Stephanie Kendziorski
processor • Jan 14, 2026, 12:40 PM
@Brian P Job 2 approved 1.0 - Wxcessive time requested. Time reduced based on photos, description, and flat rate code. Job 3 - approved 2.5 Job 4 approved .1 Job 5 approved .2 Job 6 approved .2 Job 7 approved .5
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Rpod/72475/72475.pdf
Stephanie Kendziorski
processor • Mar 11, 2026, 10:03 AM
@Brian P Just checking in on this one since it is a bit older. Is anything complete on this one that you want me to submit yet or are you still waiting for parts?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Rpod/72475/72475.pdf
Brian Parrott
dealer or external • Mar 11, 2026, 10:28 AM
We have completed all the jobs but the linoleum repair. We had to reorder the lino, it was a diiferent shade
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Rpod/72475/72475.pdf
Stephanie Kendziorski
processor • Mar 11, 2026, 10:39 AM
Ok. Do you want me to submit anything for payment? I can split the PA so that the flooring is a "new" PA number and then get the others submitted. If you would like me to do that, I would need a final copy though showing all your parts billed out for 2, 5, 6 and 7. If you do want me to go forward, I would recommend transferring line 3 so Sarah will be able to post payment when it comes.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Rpod/72475/72475.pdf
Brian Parrott
dealer or external • Mar 11, 2026, 11:42 AM
Yes, I will work on it to close and transfer the lino job
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Rpod/72475/72475.pdf
Stephanie Kendziorski
processor • Mar 12, 2026, 11:07 AM
Submitted for payment. @Brian P part prices aren't matching up to what will be submitted. Part F100397091 total with markup - $4.55 (.05 more), this just seems like a rounding issue in the portal. Part F100737541 total with markup - $539.33 ($14.86 more). cost price $468.98 Part F100681857 total with markup - $120.04 ($18.01 less), cost price $104.38 Flooring job is now under claim 2607224
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Rpod/72475/72475F.pdf
Brian Parrott
dealer or external • Mar 12, 2026, 11:24 AM
Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Rpod/72475/72475F.pdf
Stephanie Kendziorski
processor • Apr 22, 2026, 9:40 AM
Paid $1409.48 check 3144157 4/21/2026
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Rpod/72475/72475F.pdf
Stephanie Kendziorski
processor • Jun 17, 2026, 12:08 PM
@Brian P For line 3 - can you send me a copy of 73022? I don't seem to have it. The flooring repair would be the only thing approved on it, so if there are other jobs, I'll need to get those in.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Rpod/72475/72475F.pdf
Processed summary
72475
MYRV 12024 • Stephanie • rpod
Heat 16 • comments 12 • follow-ups 1 • blocker Waiting on dealer
Last author processor • Stephanie Kendziorski
@Brian P For line 3 - can you send me a copy of 73022? I don't seem to have it. The flooring repair would be the only thing approved on it, so if there are other jobs, I'll need to get those in.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops