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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72467 • MYRV 12024.
Sarah Caffrey
dealer or external • Dec 15, 2025, 8:23 PM
@Stephanie K @Brian P 72467 72467A
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Newmar/72467/72467.pdf
Brian Parrott
dealer or external • Dec 16, 2025, 3:03 PM
Sent pics to Leon at Newmar
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Newmar/72467/72467.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 11:26 PM
Jobs 2, 3 and 4 were paid 12/10/25. Job 6 is pending review by Newmar. Notes were added to claim by Brian 12/18.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Newmar/72467/72467.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 11:29 PM
Jobs 2, 3 and 4 were paid 12/10/25. Job 5 on 72467A - Please provide more detail as to how lef has failed and what diag was done, per Newmar. Also need pictures, make sure to include pics of the data tag on the pump and jack leg. @Jeff M Job 6 is pending review by Newmar. Notes were added to claim by Brian 12/18 in portal.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Newmar/72467/72467.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 11:31 PM
Jobs 2, 3 and 4 were paid 12/10/25. Job 5 on 72467A - Please provide more detail as to how leg has failed and what diag was done, per Newmar. Also need pictures, make sure to include pics of the data tag on the pump and jack leg. @Jeff M Job 6 is pending review by Newmar. Notes were added to claim by Brian 12/18 in portal.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Newmar/72467/72467.pdf
Brian Parrott
dealer or external • Dec 19, 2025, 3:05 PM
The jack was done on claim: 72369. The part was returned on Wednesday.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Newmar/72467/72467.pdf
Stephanie Kendziorski
processor • Dec 22, 2025, 12:52 PM
Job 6 is now approved for the part only.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Newmar/72467/72467.pdf
Stephanie Kendziorski
processor • Dec 22, 2025, 12:56 PM
Jack paid $1456.62 under work order 72369 12/22/2025
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Newmar/72467/72467.pdf
Stephanie Kendziorski
processor • Dec 22, 2025, 12:59 PM
Jack paid $1456.62 under work order 72369 12/22/2025 @Brian P Is it ok if I have Newmar deny the leg on 72467A in their system? This claim is awaiting information, but since it is already paid under 72369 this one doesn't need to stay open.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Newmar/72467/72467.pdf
Brian Parrott
dealer or external • Dec 22, 2025, 1:36 PM
Yes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Newmar/72467/72467.pdf
Stephanie Kendziorski
processor • Dec 22, 2025, 1:45 PM
Thanks. I've requested they deny 72467A for the jack.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Newmar/72467/72467.pdf
Stephanie Kendziorski
processor • Jan 13, 2026, 10:42 AM
Job 6 paid $99.61 1/9/2026
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Newmar/72467/72467.pdf
Processed summary
72467
MYRV 12024 • Stephanie • newmar
Heat 16 • comments 12 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Job 6 paid $99.61 1/9/2026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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