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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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Focused evidence thread

Thread evidence for 72446 • MYRV 12024.
Stephanie Kendziorski
processor • Feb 2, 2026, 10:00 AM
Submitted PA 72446
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72446/72446.pdf
Stephanie Kendziorski
processor • Feb 3, 2026, 1:22 PM
@Brian P This is the one we talked about yesterday. When I talked to Phil yesterday, he advised that it was for the black tank, not the fresh as noted here on line 1A. He also advised that this typically pays 1.5 hours, so the 8.0 you have requested might be a bit excessive. Phil said he talked to Chris back in November about this one, but they still would like you/Chris to call them to discuss this one. The customer is pretty far out of warranty, so he also expressed some concerns about that. He also stated parts 030620 and the JB Weld would also be needed. Case 1035094 @Sarah C @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72446/72446.pdf
Brian Parrott
dealer or external • Feb 3, 2026, 2:30 PM
Chris is going to call when he is back on the unit. Should be tomorrow
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72446/72446.pdf
Stephanie Kendziorski
processor • Feb 11, 2026, 9:05 AM
Has Chris had a chance to talk to Newmar yet?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72446/72446.pdf
Brian Parrott
dealer or external • Feb 11, 2026, 9:12 AM
He has a bit but still fighting for time. Unit still being worked on in shop
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72446/72446.pdf
Stephanie Kendziorski
processor • Feb 18, 2026, 10:16 AM
Hey! Just touching base on this one. It still shows "returned" in the portal. Any update I can send over to Newmar yet?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72446/72446.pdf
Brian Parrott
dealer or external • Feb 18, 2026, 10:40 AM
He got the sensors working and putting it back together. I will reach out to Newmar to try to get some time covered.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72446/72446.pdf
Stephanie Kendziorski
processor • Feb 18, 2026, 10:43 AM
Ok. I will keep my eye on it to see if it gets updated after you speak with them.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72446/72446.pdf
Stephanie Kendziorski
processor • Feb 19, 2026, 10:15 AM
@Brian P Can you send the copy that has the warranty prices on it, please?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72446/72446F.pdf
Brian Parrott
dealer or external • Feb 19, 2026, 10:18 AM
I uploaded
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72446/72446F.pdf
Stephanie Kendziorski
processor • Feb 19, 2026, 10:19 AM
Thanks!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72446/72446F.pdf
Stephanie Kendziorski
processor • Feb 19, 2026, 10:34 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72446/72446F REVISED.pdf
Stephanie Kendziorski
processor • Feb 19, 2026, 1:47 PM
Spoke with Leon at Newmar. This claim shows that a part return is needed and that KIB also has to authorize it. He was not able to change the status, but he verbally stated that he will adjust it to no part return and that KIB would not need to provide an additional authorization. Just wanted to keep you in the loop. @Brian P I'll keep my eye on it and let you know when everything gets changed to no part return and and additional auth from KIB is not needed.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72446/72446F.pdf
Brian Parrott
dealer or external • Feb 19, 2026, 2:02 PM
Ok, thank you. I went through it with him before I closed it.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72446/72446F.pdf
Stephanie Kendziorski
processor • Feb 19, 2026, 2:05 PM
It went to ALDUNNING and she marked it for part return and noted the additional auth from KIB. It wasn't until after I submitted it for payment that she got it and put that note on the claim. He is going to fix it though, so we should be all good. Just wanted to keep you informed.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72446/72446F.pdf
Stephanie Kendziorski
processor • Feb 25, 2026, 12:59 PM
Paid 2/25/2026 $1278.85
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72446/72446F.pdf
Stephanie Kendziorski
processor • Feb 25, 2026, 1:03 PM
Paid $1278.85 2/25/2026 Part 137129 paid -$1.30 less than what you have billed here. Newmar paid $83.45 for the part, you have $84.75 billed.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72446/72446F REVISED.pdf
Processed summary
72446
MYRV 12024 • Stephanie • newmar
Heat 21 • comments 17 • follow-ups 1 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $1278.85 2/25/2026 Part 137129 paid -$1.30 less than what you have billed here. Newmar paid $83.45 for the part, you have $84.75 billed.
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.

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