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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72380 • MYRV 12024.
Stephanie Kendziorski
processor • Jan 22, 2026, 9:27 AM
@Brian P Hey. I see you have 3 of F100418316 and F100418319 billed out here, but on the invoices I pulled, I'm only seeing 2 of each ordered. If you used 3 of each, did you have some in stock? I just can't seem to find that they were ordered for this unit.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72380/72380 REVISED FINAL.pdf
Brian Parrott
dealer or external • Jan 22, 2026, 9:48 AM
Good Morning, we damaged some and used some extra, was hoping to push them through.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72380/72380 REVISED FINAL.pdf
Stephanie Kendziorski
processor • Jan 22, 2026, 9:51 AM
Ok. I'll throw them on and see. Just a heads up though, they typically won't pay for parts that were damaged while installing them.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72380/72380 REVISED FINAL.pdf
Stephanie Kendziorski
processor • Jan 22, 2026, 9:56 AM
Submitted jobs 4 & 5 for payment Job 2 was not on any claim - added and will submit for payment with line 1
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72380/72380F.pdf
Stephanie Kendziorski
processor • Jan 22, 2026, 10:39 AM
All lines submitted
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72380/72380 REVISED FINAL.pdf
Stephanie Kendziorski
processor • Jan 28, 2026, 9:40 AM
Claim 2460766 paid $3077.18 check 3099583
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72380/72380 REVISED FINAL.pdf
Stephanie Kendziorski
processor • Jan 28, 2026, 9:41 AM
Claim 2460766 paid $3077.18 check 3099583 Claim 2457714 paid $1223.10 check 3099583
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72380/72380 REVISED FINAL.pdf
Stephanie Kendziorski
processor • Jan 28, 2026, 9:45 AM
Only 1 of each decal paid
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72380/72380 REVISED FINAL.pdf
Stephanie Kendziorski
processor • Jan 28, 2026, 10:20 AM
Emailed ddoerr@forestriverinc.com to see if credit can be given for the additional 2 decals that were ordered.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72380/72380 REVISED FINAL.pdf
Stephanie Kendziorski
processor • Jan 28, 2026, 10:36 AM
Submitted claim 2563607 for decals
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72380/72380 REVISED FINAL.pdf
Stephanie Kendziorski
processor • Feb 3, 2026, 9:51 AM
Claim 2563607 paid $25.74 1/28/2026 check 3102829 for missing decals
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72380/72380 REVISED FINAL.pdf
Processed summary
72380
MYRV 12024 • Stephanie • prime-time
Heat 11 • comments 11 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Claim 2563607 paid $25.74 1/28/2026 check 3102829 for missing decals
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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