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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72378 • MYRV 12024.
Stephanie Kendziorski
processor • Jan 22, 2026, 9:08 AM
Submitted PA 2558644
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72378/72378.pdf
Stephanie Kendziorski
processor • Jan 23, 2026, 3:13 PM
@Brian P The vendor has denied the awning fabrics. They stated it is because of damage, not a defect. Let me know if there is anything else you want me to advise them of. Looks like the customer took delivery of this unit back in November of 2024 - so he has had it some time.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72378/72378.pdf
Brian Parrott
dealer or external • Jan 23, 2026, 3:15 PM
Thank you, I will tell him to claim it under insurance as hail damage
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72378/72378.pdf
Stephanie Kendziorski
processor • Jan 23, 2026, 4:20 PM
@Brian P Job 2 - do you have pictures of the tire? I'm happy to put it in.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72378/72378.pdf
Stephanie Kendziorski
processor • Jan 23, 2026, 4:23 PM
@Brian P Job 2 - do you have pictures of the tire and do you just want me to go with .3 flat rate?
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72378/72378.pdf
Stephanie Kendziorski
processor • Jan 23, 2026, 4:27 PM
Submitted PA 2560707 for tire.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72378/72378.pdf
Stephanie Kendziorski
processor • Jan 26, 2026, 11:00 AM
@Brian P - tire - denied - denial attached here in DB if needed for customer
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72378/72378.pdf
Processed summary
72378
MYRV 12024 • Stephanie • forest-river
Heat 7 • comments 7 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Stephanie Kendziorski
@Brian P - tire - denied - denial attached here in DB if needed for customer
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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